Visionworks

Visited this location for our checkup and new glasses. Julianna welcomed us and worked with us on getting our new prescriptions filled. She was friendly and professional; looked up our insurance and worked on options to get us the best deal. Took the time to explain options. We told stories and laughed together like we were friends reuniting after a long absence. It was a pleasurable experience!

I love the optometrist here. Dr. LOVE did eye examination for she put my medicine spot on for my prescription. With a few minor adjustments from last years prescription, my glasses came out amazing. Thanks Dr Love.

I have used Visionworks on Haywood road before, so I was happy we have one much closer now. Picking my glasses out was very easy and Harold was very helpful. He even did a tie breaker between two different frames. He picked the ones my wife liked. So I was told it would take about two weeks, but one week later I got the text that my new glasses were ready. I picked them up and absolutely loved them. The fit and feel and clarity were perfect, then I screwed up. We use microscopes at my job and I always take my glasses off when I use them because it's easier. So 4 days after picking up my glasses I laid them down to use the microscope. When I picked them back up I didn't grip them very good and they went crashing to the concrete floor and landed dead on the lenses. Needless to say I had 3 gouge marks dead center of one of my lenses. I was sick and of course I didn't purchase the warranty. I went back to the store to see how much it would cost to replace the lenses. Harold told me they would take care of me. They ordered me another pair and within a week I took my dinged up pair and traded them for a new pair. I never asked for that they just did it and now I'm a customer for life. Trust me next time I'm getting the warranty.

Harold greeted me (and every other person who entered the store) with good will and respect. His calm, matter of fact assurance set me at rest. I was certain he could fill my doctor's prescription with his years of experience, attention to detail and willingness to understand full well what I wanted. I came in the store to buy one pair of glasses and I bought two. Harold made an offer I couldn't refuse. He's a lovely human being and the very asset Visionworks hopes for every time an employee is hired. Please take care of him so he will be there every single time my family, friends and I need eyeglasses. We all wear them... That's lots of glasses. I will definitely be telling them about Visionworks and Harold.

In a time when average customer service is rare, Harold Nash provided the best customer service I have experienced anywhere in years. I got there right at closing and offered to come back. He did not hesitate and told he would go ahead and place my order then. Stayed 30 minutes after closing. Highly recommend this location and Harold in particular.