Visionworks

Shelly is amazing! I got a pair of glasses in August at a different location that I had several issues with. I had been to several different locations to have them adjusted and/ or look for a new pair. I found the same exact frames that showed there was clearly something wrong with my frames, inside the exchange period, but was told the widening is normal when lenses are switched and regardless there was nothing that could be done. (Photo provided: mine are on the right, new pair on the left. This was at Tempe Marketplace location) Shelly found my same frames, verified they would in fact fit/ look better, and popped my lenses out to exchange there and then. And the frames did not widen from being switched. The glasses that had been permanently crooked and digging into my ear are no more! Out of all the locations and all the employees, she was the only one to solve the problem! I wear my glasses any moment I’m awake so no longer having pain from them is a game changer! Not only did she provide exceptional customer service, but she is the most knowledgeable employee I have come across. She really knows the ins and outs of anything/ everything glasses. I highly recommend anyone who comes here ask for Shelly.

Do your homework before going to this location. I made certain that this location accepted my insurance before making my appointment for my eye exam. It's hard to get past the AI assistant Amelia. I did make the appointment and completed the online paperwork. 1 week later , on the day of my appointment I got a call 45 minutes before my appointment stating they did not take my insurance! I had to rush to get the insurance co on the phone with the General Manager of Vision Works to explain that I was covered. All in all I was able to keep my appointment, but it was very stressful.

My schedule is always really tight & I called in for a walk in appt and they got me in within 30 mins! (Just enough time for me to get there) Staff was amazing from check in to checkout. Dr. was awesome and on point. Everything was clean and efficient. I’m extremely pleased with my service and I’ll definitely return to this location for my future needs.

Great staff! Very organized. Knowledgeable and friendly! Nyx, the doctor and the rest of the staff were helpful and kind. Appointment was on time, great frame selection and great pricing!

Years later and I keep coming back to this location- no matter how far the commute, Shelly has been such a sweetheart! She takes care of my family and I she is a pleasure every time. Great customer service from her, she is always willing to go the extra mile!