After a frustrating experience at Stanton Optical, my visit to Visionworks in Simpsonville was a complete turnaround and that was entirely because of Drew. From the moment I walked in, I was greeted by Drew’s warm presence, beautiful and kind eyes, and a level of professionalism that immediately put me at ease. He took an incredible amount of time to walk me through my vision needs, frame options, my insurance benefits, and every available promotion in a way that was clear, patient, and never rushed. I asked a lot of questions because I wanted to fully understand both my vision and what made the most sense financially, and Drew made sure I understood every option. At one point, I even offered to do my own research and come back later, but Drew insisted on reviewing everything with me so I could make the most informed decision possible. He helped me understand how I could strategically use my benefits for contact lenses while also taking advantage of the 60% off glasses promotion, ensuring I maximized value while staying within my coverage. Although I decided to wait for a trial pair of contacts before finalizing my purchase, there is no doubt I will be returning and I will absolutely be working with Drew. His approach to the patient and customer experience reflects true leadership, accountability, and genuine care. This is exactly the type of service I look for and exactly the kind of person I would want on my own team. Drew is a true asset to this organization. Thank you again for your time, your patience, and your commitment to doing what is right for the customer.
