Visionworks – Miami (SW 120th St)

Booked a last minute appointment to get my prescription for both contacts and glasses and they were able to accommodate me. The girl in the front Krystal was super nice and attentive. Dr. Lee was also very helpful and nice and gave me lots of good information regarding my vision. The process was quick and efficient. Will come back again.

I had a great experience at Visionworks. The staff was very attentive and helpful. Even though the associate assisting me was busy, he took the time to answer my questions and make sure I was taken care of. The doctor was also excellent—professional, efficient, and thorough. The entire process was smooth and pleasant. Highly recommend!

I normally don't leave reviews, but I felt this experience warranted one. I've been a customer of this Visionworks location for over a decade and have consistently purchased my prescription lenses there. During my first visit years ago, I was asked to complete an intake form on an iPad before my eye exam. As an IT professional, I noticed the form was being submitted over an unencrypted connection, despite requesting sensitive personal information. I brought this to the receptionist's attention, and I'm glad to say the issue was eventually corrected. Last week, I returned for my annual eye exam, just as I have every year for the past 10 years. During every previous visit, I was offered the optional air puff glaucoma screening for an additional $35, and I always declined. This time, however, I was told the test was mandatory. Surprised, I asked why, since this had never been the case before. I was informed that it was a new office policy. Unfortunately, this left me with the impression that the policy was less about patient care and more about generating additional revenue, particularly from long-time customers. I was disappointed enough that I decided to look for another provider while I was still in the office. I called LensCrafters and was able to schedule an appointment for an hour later. The experience there was excellent. The optometrist was professional, courteous, and transparent throughout the entire visit. There were no unexpected mandatory charges or policy changes, and they earned my business. I do want to emphasize that the staff at Visionworks have always been friendly, helpful, and professional. My decision to leave is not because of them. It's because of what I believe are unnecessary and customer-unfriendly policies implemented by the doctor or the practice. After more than 10 years as a loyal customer, that's a disappointing way for the relationship to end.

I had a wonderful experience at Vision Works thanks to Hansel. He was extremely patient and took the time to explain in detail what my insurance covered and what it didn’t. He really tried to find the options that were best for me, not just the most expensive ones. He is very friendly, but also very professional. Excellent customer service. Thank you, Hansel!

Excellent doctor and staff! I was helped fast and with courtesy. Thank you 🙏🏻 Those are the frames I selected for my new glasses, oh by the way they accepted my insurance and it helped me with the cost of obtaining my new glasses!