Vista Optical

Great place to get your glasses. Nicolas was beyond helpful and professional. Five stars.

This was my first time visiting Vista Optical on Fort Sam Houston. I was disappointed that there were not more frames to choose from, but did manage to find ones that work great for me. The turn around time from placing the order to receiving my new glasses was faster than the two weeks I was initially told. I will say that Veronica was such a joy to work with. She was personable yet professional throughout the entire transaction and follow-up processes. I would return to Vista just because of the hometown feel, old-fashioned customer service she provided to me.

Mr. Barrera was a fantastic help, very knowledgeable and quick with our transaction. Ensured we got our 1 year warranty and was incredibly professional. Would come back again and request him personally

Just want to say "Thank You" to Christian who is a very helpful young man who has helped me with my glasses. He is very courteous and helpful when I come in to ask to adjust my glasses. I have purchased 3 pairs of glasses from Vista Fort Sam but this last pair, the frame has given me some trouble. Again, thank you Christian for your help!

Wish I could rate this place a 5 🌟 but walking out empty handed is not what I had in mind. Warning, long rant. Went in early June to choose my safety glasses required by work. Staff took my measurements and sent them in. No word from optical place until mid August, claims they called me several times and left zero messages, phone history will concur that. August 12 I gladly show up to pick up my prescription but quickly discovered that the new glasses made me nauseas otw to my car, so I went back in and requested for a second look. Turns out my prescription was way off and they would have to send my glasses back for adjustment to my prescription. 3rd time back in today in hopes for a final time but this time I'm helped by the manager. I tried on the glasses and to my surprise they still were off, as I explained myself. Not a right fit adjustment on distance or reading a brochure on the counter. The manager says that she could not adjust my prescription and maybe I have an outdated prescription but I quickly showed her my exam was 3 months ago. Her solution was to refund the entire purchase. Not what I expected from a professional customer service manager but a well deserved 1 star is all they get from me. Now I can't get another pair of glasses till next year after I asked her not to refund back to my company card until I discussed it with management, she hits "refund" on her computer. This place not only lost out on a $300 purchase but also a new potential longterm customer.