Visual Eyes Delray

Last year, in May 2024, I went to Visual Eyes at Delray Marketplace after scratching my cornea and not realizing what was wrong. I was in a lot of pain when I walked in, and the office manager immediately recognized it and got me in to see the doctor right away. Everyone was compassionate and helpful, and Dr. Thuymi Nguyen was incredibly kind and thorough during my exam. She made sure I understood everything, gave me medication and a prescription, and scheduled a follow up appointment before I left. After that experience, I decided to make Visual Eyes my regular place for eye exams and contacts. They are always professional, prompt, and easy to deal with. They answer the phone, actually call back when they say they will, and I never have to sit and wait for more than a few minutes for my eye exam. The eye technicians are kind too! Dr. Nguyen never makes me feel rushed when fitting me for contacts and takes the time to find what works best for me. She is generous with samples and genuinely cares about her patients. I’ve been to a lot of eye doctors and contact lens places over the past 10 years, and this office really stands out because the people here are nice. It's that easy to please me.

My first visit was very good. Everyone was friendly, timely and helpful. I had no issues and was simply overdue for a checkup. However, a few days after my appointment, I noticed a bump on my eyelid. It got worse over the next few days so I called the office for a follow up appointment. I explained my issue and the woman said to go see someone else. I asked if this was an issue that that their doctor can assist, and she said of course. Naturally, I asked again if I could make an appointment, and she said their calendar was not in front of her. I said this issue only arose after my visit and never had I experienced this problem prior and she made an appointment for me for the next week! After thinking about it, I cancelled as I had zero confidence and it seemed more likely that this was given to me from a dirty machine. I did not get a follow up call inspite of my email to the office with this story and indeed went elsewhere. I would not recommend this office under any circumstances.

Dr. Nguyen is excellent. She was very thorough with her exam, probably the best eye exam I've ever had. She took her time to explain the results of my exam and advise on the best contacts I should use. I also met with Shelby, who helped me pick out two beautiful pairs of glasses, I'm looking forward to wearing them soon. I had a wonderful experience at Visual Eyes. I highly recommend visiting them for all your eye care solutions. Thanks again!

Melissa and her entire team were amazing! I got my very first pair of prescription glasses and every step of the way was absolutely professional, friendly and extremely helpful from the exam to selecting the frames. Great experience, I will be back for all future glasses.

Just had a horrific experience at Visual Eyes Delray Marketplace. Although Dr. Nguyen is a 5 star optometrist the front desk staff and specifically the manager are unbelievably rude and unprofessional. I just had a full exam two weeks ago but came back in to tweak a recurring problem and they insisted that I had to go through a "full exam" (so they could bill the insurance company) and just charge me $39 when I repeatedly offered to pay cash so I could just get back to Dr. Nguyen. They refused...I went through full exam got to Dr. Nguyen to answer my one question. She was fantastic. They then get to scam the insurance company by billing the office visit a second time. There is so much more to this story but don't want to sound like a crazy person. Would NEVER go back. Unfortunately my wife also uses them and loves Dr. Nguyen. We shall see.