Walmart Vision

I went in there too pick up my daughter’s prescription glasses,. And Horrible customer service the lady name Katrina very rude and hateful,..

This eye center is an absolute joke. They frequently have employees sitting around chatting but no one answers the phone or acknowledges you when you walk up to the counter. Their responses to questions are vague and they act bothered by your presence. I tried to make an appt for my kids and decided to just go in person as no one answered the phone several days in a row. When I stopped in, I waiting while a group of 3 employees chatted and completly ignored me for close to 10 minutes. When I asked if I could schedule an appointment, I was told eye exams can only be done on Mon or Tues and to stop in then -no other details. No appt scheduled. I came back om Monday and they said the doctor had already left for the day. I asked if there are certain times he is there every week or if I could make an appt and the guy just handed me a card. I asked him if he could answer my questions since I had been by a total of 3 times and he turned away and said "call that number" and walked away to sit and talk with the three other people also doing nothing. Luckily, I was able to find a MUCH better place nearby with excellent ratings, better selection and was able to get an actual appointment. On the flip side, it's likely an excellent place to "work." :)

Great doctor but the lens making company Walmart contracts with is HORRIBLE!! Nikon eyes company is who cuts the lenses. I had to go back 3 times and the last replacement lenses were good not great. It still cost me $280 for glasses that could be way better. I will not return to this eye center.

I will not go back to the Walmart Vision Center in Lenior City, TN. The man who I spoke with was condescending and definitely not interested in helping me. He was not only rude but definitely had no interest in helping the customer. I called the manager as a follow up. She was very nice and was going to speak to the employee.

Very rude manager , I stood in store for 10 minutes and she completely ignored me. I finally walked up to her and said can you at least acknowledge I'm here. She just looked at me and said I'm busy helping others, no she.wasn't . I said I just need some nose guards for glasses and she said we don't carry them, yes they do. I told her I was going to report her to management and she replied I am management and I told her well you are not doing a good job and she walked off. There is no reason to be treated like this. Wal-Mart you need better managers .