Walmart Vision Center

This location used to be easy to order contacts from. I've called 3 times this week, and each time I've been told to call back, and everytime I call back Melissa tells me the same thing. I asked this time to take my name and number to call me when she was available for an order, and I get told I hope I can give you a call back. It takes less than 5 minutes to pull my chart up and order the contacts. When I ask if it would be better for me to come into the store, the answer was yes. Nothing convenient, or helpful in any conversation I have had. What is the point of answering the phone, and not being able to help, or even call back? Edit: just called the vision center on Cortaro and Rachel was very helpful and got my contacts ordered within 2 minutes.

There is one person there I trust, Gianni! He is the best. He is so helpful where others there can be rude and disrespectful. I have had some pretty major mistakes made by the other workers, and every time, Gianni makes it better. I am talking multiple mistakes. Each time, Gianni has made it right. Without Gianni, I would give no stars.

I ordered glasses to be shipped to another Walmart vision center got poor customer service that they received the glasses at this Walmart on Nogales Highway on Monday Tuesday. I called about my glasses. They said they had been shipped three days later. I called back. They said oh no, they’re still here will ship them right out called this morning Tuesday April 7. They were just shipped yesterday. Very poor customer service. I’m really disappointed. I’ve been doing business with them for two years and this is not good.

I received really good customer service today. Ordered new glasses and frames. Thank you Melissa, you did a thorough and excellent job!

What a wonderful experience I had at the Walmart Vision Center in Green Valley. Melissa made ordering glasses effortless and was so helpful in helping me choose the right frames. I will definitely be returning for my next pair of eyewear. Melissa, Thank you for all your help and the patience you showed me while making my selection, you are a gem!