I was very disappointed in the quality of service at this vision center. I made an appointment for both my daughters a week in advance. Getting someone on the phone can be difficult. They only occasionally answer and when they do there is often a very long hold time. When we arrived no one greeted us or asked why we were there. I finally had to grab a ladies attention to tell her we had arrived for our appointments. The wait time was lengthy but not unreasonable. The optometrist was friendly and worked to help my 5 year old get the help and glasses she needed but seemed in a hurry to move us a long. We then waited almost 30 mins for someone to get the girls' glasses ordered. Then it took almost an hour for the glasses to get ordered. The woman who helped us seemed cold and bored. A week later I called to check the status of the glasses to which I was treated to a lecture about waiting until called to get the glasses but one of the girl's glasses were ready. When we went to pick them up it again was a long wait time. It has been two weeks since the glasses were ordered and I still haven't received a call about the other pair. I am on hold as I write this and I have been holding for 29 minutes just to find out the status of my daughter's glasses. Overall, most of the staff seem uninterested in good customer service and making the customers feel valued. It has failed far from where it used to be a few years ago.
