Walmart Vision Center

Karen was absolutely wonderful! She took the time to help me get new glasses when I chipped the lens on the ones I got last year. She helped me decide what frames looked the best on me, and the best options. She made sure the glasses came in, with the right frames ordered. Thank you Karen! 😊

Andrea at the Epping Walmart was super helpful and professional when my glasses needed a quick adjustment. I was able to get right in and get the problem taken care of.

Someone asked me if I could get their glasses fixed at a reasonable price. I tried here since I was in the area and one of the associates found a frame that actually fit the lenses. The person who now has their glasses back 🔙 has had no issues with the new frame

Had an awful experience with Janine over the phone as well as in person on 9/9/25. You can tell she clearly does not want to be doing her job. But don’t get confused with other employee named Janinne, who is another worker which was actually kind and helpful over the phone when I called on 9/11/25.

I have no idea how the woman working on Sunday 27 June 2021 had managed to work in customer service for 15 years. She started off by mostly ignoring my wife and I then everything we asked seemed to irritate Cheryl more. She agreed to replace my damaged lenses but refused to replace my frames. While I was trying to explain to her that I was intending to pay for the frames , as I didn't even know they should have been warrantied, she interrupted me telling me I could not get them. I assumed that she still did not have the ability to understand this simple request. Every time I tried to ask for an explanation she interrupted me accusing my wife and I of yelling at her. I was getting frustrated but no one yelled, particularly my wife, (who doesn't even yell at me) Finally after explaining, with less interruption how the frames were bent, the metal cracked and was would soon break from metal fatigue, she agreed to this, the least expensive part. I am done with doing business here. I bought them here because the glasses were less expensive. But nothing is worth the nonsense we went through today.