Walmart Vision Center

The Vision Center manager, Nikki, was incredibly rude, unprofessional, and condescending. I attempted to return a pair of glasses purchased at a different Walmart location, and she flatly refused the refund. When I asked to read the corporate policy myself, she was dismissive and hostile, claiming she already knew it. Most shockingly, she told me that if I pursued the return, she would refuse to provide me service at this location in the future. This kind of retaliatory behavior from a manager is unacceptable. Nikki needs to be formally reprimanded for her conduct and lack of basic customer service. Avoid this Amherst location.

Rudest staff I've ever encountered. I walked in 40 minutes before close and both ladies told me they wouldn't be helping me to order glasses because they had a Christmas party to go to and would be leaving early, as in, before they close. I assured them I'd finish everything by close because I understood, but they told me "No, the party was more important". I hope management knows they do this. I asked if I could just find the frames I wanted and then call back with my prescription info the next day to order, and they told me they weren't willing to even do that. The lady said if I had an issue with this, I could call her manager to complain, which I will. Nikki, if you read this, fire both the ladies who worked 12/21/25. As a manager myself, they belong nowhere near customers. I'm a very reasonable person, and wasn't looking for special treatment. This is the worst I've ever been treated. My whole family buys frames from this store usually. Never again. You've lost our business, forever.

If you want 1) a broad selection of glasses, accessories and more; 2) a short turnaround for your glasses arrival; a knowledgeable staff that is friendly, patient, knowledgeable, and will do everything possible to meet your eyewear needs. If you want all your eyeglasses needs met and done via the highest caliber of customer imaginable, LOOK NO FURTHER! The Amherst, NH store, managed by a seasoned professional named Nikki, is staffed with incredible eyewear service specialists Michelle, Cindy, Tracy each who’ll exceed your expectations. If you want great service and a memorable eyewear shopping experience, the Vision Center at the Amherst, NH Super Walmart is the place for you.

Very rude employees. Acted like they were too busy to help anyone. They said it could be up to an hour wait for glasses which is ridiculous. Huge waste of time coming over here. I was 50 ft from the desk when the lady yelled tht they were too busy to accommodate us.

I’ve bought glasses several Times from Walmart but this most recent pair had to be taken back a few months new because a coating was coming off. The coating is coming off a second time in 12 months and they won’t cover Them and replace the lens. Won’t be going back again. I was told that they don’t know what I’m using to clean them and that could be the issue. They don’t tell you things to avoid…so that should be irrelevant imo. I’m not sure what could possible take the coating off a second time in the same spot but it was not exactly what I wanted to hear. We pay a lot of money for those extra non glare and other coating options. I’m begging to suspect that the other lens may be losing a coating also. One lens is so obvious it can be seen as a large chunk when I take my glasses off I can see it!!