Walmart Vision Center

A nightmare they won’t answer the phone. I went early in the morning the vision center employee is just muttering and wouldn’t even let me make an appointment he says “the guy gets in 10 am to 2 pm”. The guy! The guy!! Is that the optometrist?! Frankly, I will never know.

Took my prescription to the Union, New Jersey Walmart Vision and Glasses location for the first time and I was very happy with my decision. I've used Target, Vison Work, Associates in Eyecare and Lense Crafter and I got to say as of today this Walmart was the best and I will be returning. The three associates that took care of me when I went to order them and then a few days later when I went to pick them up were all professional and very pleasant to work with. If my experience ever changes with this location, I will update this review but as of right now it's the best I've had so far and also both of my two pairs came in within a week.

Edwin helped me today adjust my glasses and check on my warranty. He was very friendly, helpful, and knowledgeable. He was also concerned with patient privacy as he turned over paperwork for other patients as we walked up. Always very professional experience at this Walmart optical. Great price and selection. Both Juan and Martin have been wonderful and helped me to get the best deal with my insurance plan.

Usually great service but a guy told me to wait 5 minutes and I ended up waiting a hour fifteen I just left an came a different day. When I did come the next time everything was fast I also called after the snowstorm to ask if my glasses will be ready in time considering the weather a lady picked up and told me that they would come a week later but then I got a call from the same guy that help me when I came in the second time (I’m not sure if his name)and he told me my glasses are ready the next day after I called her. Luckily I gave her my updated number so they were able to contact me.Seems like the staff is not on the same page with the newer hires.

Customer service in vision center is subpar. Seems like associates have no time to attend to customers. Most have serious attitude problems. They act as if they’re doing you a favor by servicing you. You’re better off going somewhere else.