Walmart Vision Center

When I first read the reviews ,I was skeptical about going there,some people are just mad at the world,smh!!! The doctor was very good and polite,they had the most awesome staff that I could ever imagine,they were so patient,friendly, helpful and polite,the deals I got for my glasses were awesome,I would and I have recommended them toy family and friends any day, being the age of 50 and needing glasses for the first time in my life was pretty scary, but they made me feel so good!!! Great job!!! Thank you all so much,I remember one lady's name was Shelly and Im mad I forgot the blonde ladies name, but they were very awesome and I would like to give them there credit where it is deserved ,thank you so much ladies ❤️❤️❤️💯💯God has blessed you ladies with a great gift to make people feel comfortable and happy, good luck , and I appreciate you all

I took my daughter in for her eye exam and the doctor was excellent. The technicians up front not so much. One was very new I could tell so I was very patient and she was the first to attend to us. The other lady was extremely rude and obviously had been working there longer. We were told to pick my daughters glasses out before the exam since there was downtime in between patients being seen. I asked if this was the normal because I’ve had glasses my entire life and have always picked my frames after the exam. I shrugged it off and we seen the doctor after about 25 mins of waiting which is fine. We had prior picked the frames so we sat down with the newer lady and started going over the lens options. She sits backwards in her chair and says “ well these don’t fit”. I said well we picked from the section we were told to pick from? Can’t we adjust the frames? Im still pondering as to why this could of not been settled before the exam when we had time instead of listening to them gossip at the desk while we waited. The answer was NO. I kept asking questions as they were scurrying around finding glasses that looked similar to the ones my daughter picked out. Nobody ever told me how much my insurance covered or answered why they don’t fit her face. When I asked in the midst of them running around I got attitude so I gave it back. Nobody was kind enough to have a conversation as to WHY they don’t fit. No explanation whatsoever. They “just sit to low on her face”. Thats why I asked if adjustments could be made. The customer service in that place is an absolute ZERO. We ended up going to Monaca Walmart with our script which I asked for and we left Baden. The guys in monaca were EXTREMELY HELPFUL and very understanding about our situation and we got my daughters frames picked out and paid for and insurance explained. Don’t waster your time going to Baden eye center unless you want to deal with a rude front desk! You’ve been warned!

I come here because I absolutely adore Dr. Liu. She is the sweetest doctor and I have been seeing her for years. However, just want to echo what others are saying about poor customer service from one of the technicians. I’m not sure of her name, but she is extremely rude. I called to make a follow up appointment this afternoon because I feel that my latest glasses prescription may need some tweaking, and explained that the vision in my right eye is distorted. She said “well you’re not supposed to look out of one eye with glasses, you’re meant to use both.” I wanted to tell her about herself, but instead chose to reword my concern, stating that my vision is distorted with my new glasses, and I believe it to be stemming from my right eye. She sighed the entire time I was on the phone with her (sorry for inconveniencing you at your job). I let her know that the first date she suggested for an appointment didn’t work for me, so she scoffed and said “well, your 60 days is coming up…” Just an incredibly rude employee. Please get her some good customer service training.

Avoid Baden vision center at all cost! I recently purchased 2 glasses from them. They are really inexperienced workers. They upcharged me on a few things that I didn’t request. They picked and chose and changed the prescription later to charge more! I returned my more expensive glasses because they were uncomfortable and refunded my cheaper one. They still owe me over $300. They are not associated with Walmart. Avoid this place like the plague! Unless you want your hard earned money get taken by these clowns. Always excuses. No positive results.

Went in there last night around 6:20pm to buy some glasses for my daughter. Already had a prescription. The lady was so rude. She made sure to remind me several times that they close at 7pm… emphasizing that it meant they’re leaving at exactly 7pm. I had to get a stern tone to get her to back off and I really didn’t want to get mean. My daughter likes glasses so she grabbed a pair to try on & I was managing the situation & she rudely kept telling me she can’t do that… my child is a 3 year old… not a nuisance… and she’s worn glasses before. Whole vibe was off. I let her know I couldn’t find the physical insurance card and I could pull it up… but I wasn’t digging her attitude so I didn’t even wanna go through the hassle but no worries… she kept reminding me I needed a physical card and to make sure it had the ID numbers on it… like idk if she thought I was stupid at this point or what. Anyways, we decided she would just get a new prescription anyways. I was going to reschedule her appointment next month to this place but yea now I’m not so sure. I do not want to talk to that lady ever again.