Walmart Vision Center

Making the appointment at the first of the year was easy. The optometrist changed the type of contact I use but didn't give me a sample, stating they had to be ordered as they were special -astigmatism multifocal. I waited 6 weeks for a phone call to come in and try on the samples. Mind you, my old Rx had expired and I was using my last pair. When he suggested I used a specific type of cleaner, I said I already was using it. He very snippingly replied, "if they're one a day contacts, why are you cleaning them?" For the same reason I'm here: I'm out of contacts. I called & spoke with someone on the sales side & she took the time to look up my Rx. She said no one ever ordered the samples, but that she had a suggestion. She gave me one contact for astigmatism and one regular stating I'd probably need to continue using reading glasses. I waited until the next day to try them. MIRACULOUSLY I don't need multifocal contacts at all OR my reading glasses. I don't know what to say other than double check your info with someone else. After I get these, I won't be returning to this optometrist. But the eye center employees next door are great. The eye center gets 4 stars, the optometrist gets none.

I went in to get new lenses for my glasses. The guy said they don’t pop out lenses in order to tell me what frames I could get. I moved here from out of state, and they never popped out my lenses to tell me what frames fit my glasses. I don’t think he is knowledgeable at all. He did not seem to know what frames fit my glasses just by looking at them. The walmart vision, in the state I moved here from, was able to tell me right away and give me all my options.

They don’t have enough employees it’s crazy how this place is run too much need and not enough help the wait is wrapped around the store with no way to sort people first come first serve. I was coming for a pick up and have to wait with my cranky child for 10 people to get vision exams when all in needed was to pay and leave

Buyer beware. I went in and had an eye exam done next door. Went back over to the vision center to order my glasses. I specifically told the woman that I needed Varilux x lenses. Questioned her two or three times about being able to order those specific lenses. She said absolutely they could get me those lenses. Placed my order spent over $600 waited 2 weeks and got my glasses in. Picked them up and knew immediately that they were not what I requested. Tried them out for a few days and couldn't wear them. I took them back and they still insisted they were Varilux x lenses. When I questioned them they just said they would give me a refund. Glad I got a refund but wasted 2 weeks for nothing.

Scheduled an appointment for a vision exam a week ago. Informed the scheduler I have VSP vision, they assure me that it's okay. I go to my appointment this week, they don't take VSP and quote me out of network(OON) benefits. I'm poor so if you don't take my insurance, I don't go to your place, but you could have had the decency to just tell me you don't take that insurance instead of wasting my time, leaving me blind for another week. Do not recommend, if they'll do this to me, they'll do this and worse to other people.