Walmart Vision Center

I usually don’t leave reviews, but the team at this Walmart Vision Center deserves recognition. The ladies there were incredibly helpful, caring, and professional. They went above and beyond to make sure everything was taken care of, and the experience was smooth and pleasant. Thank you all for the outstanding customer service!

Me and my grandpa go up there every couple of months to get my glasses/contact prescription checked, and everyone there is so nice! I can't remember her name but she is so sweet and loves me and my grandpa! I haven't gone to another vision center since I was in 3rd grade!

I have no words to describe how happy I am that we came in today. My daughter was in tears, and the staff here made her feel warm and welcome and took care of everything without any hesitation eternally grateful Eamonn Gallagher.

I just bought a new pair of glasses at the Walmart on North Tarrant parkway in North Richland hills. I worked with a lady named Gracie in the glasses department who is extremely friendly very knowledgeable and the Best glasses adjuster I have ever had. I will definitely come back here for my next pair of glasses. But if Gracie leaves I won't.

Horrible experience, don’t know the girls name helping me but she claimed she had only been there two weeks. It showed, she clearly did not know any of the system. Fast forward 1.5 hours she finally figures out how to use my insurance and I pay and leave. She calls me about an hour or so later and claims she miscalculated how much was owed out of pocket, so, I owed another $40 not a big deal but frustrating that in the medical industry it’s common place to call people after they pay and say you need to pay more. She asked if I wanted to come back up or pay later when I picked up the glasses. I chose to pay when I pick up. She cancelled the order and did not notify me. Well, apparently in Walmarts system you have to perform a refund before cancelation. Never got a refund. Got the message to get glasses go up there and find out they were canceled. Been sitting here for about 30 mins before anyone apologized, they just sat there and threw lingo of the trade and that the girl who originally helped me charged Medicare, I don’t have Medicare for vision insurance. So it got charged back, this is a huge problem. Then the lady that is helping me today says the calculations were wrong and that I owed even more money than the extra $40. All because the original girl helping me was incredibly inept in her duties. Now the extra money is $60 and the system is fighting the lady because of the previous negligence in handling this. If I could give a zero star rating I would. But just goes to show you the big box stores will hire anything with a pulse. Will never come back to Walmart, for anything. I’ll go else where and give my money to local owners.