I was looking for a budget-friendly way to order a back up pair of glasses using an older eyeglass frame I brought in from home. I was able to walk in with no customers waiting. Unfortunately, the woman who worked there made no effort whatsoever to be courteous or helpful. She first let me know that they did not carry that brand of frame that I brought so would not be able to replace a missing eyepad, but then she asked to see the frames, did a cursory visual inspection, and stated she saw some wear around the frames. She then rudely proclaimed, "I will not accept these frames for servicing." Since her curt attitude and sense of self-importance was jarring, I asked why she needed to be so stern about it. She did not appear to have any understanding on how to professionally advise or respectfully talk to customers. I mean, if you can't help someone or don't want to help someone, that's fine, but at least, pretend to care before turning them away. A polite, "I'm sorry, I can't assist you" could go a long way. I left Walmart Vision Center and went right across the street to a different eyeglass place and they accepted my frames without hesitation. My new glasses are on order.
