Walmart Vision Center

This Wal-Mart Vision Center is amazing! The employees there are all professionals. They are knowledgeable and friendly, explaining all options available. Even though my insurance allows me to go anywhere I choose, stopping in at this location to inquire about lenses gave me the opportunity to experience their professionalism and knowledge. I came back for my yearly exam, purchased my prescription glasses, then purchased a pair of prescription sunglasses. I was then notified by them, via text message, that I could purchase another pair at a discount, so I did just that. The entire time the experience felt personalized and customized to me, almost as if I was a Family member. I feel the employees at the Chipley location deserve to recognized for their exemplary performance. They demonstrate the utmost professionalism, knowledge, friendliness and dedication to the principles that makes Walmart the choice for a fantastic shopping experience. Mr. Sam Walton would be proud of them and proud to call them members of the Walmart Family. Again, these exemplary employees deserve to be recognized as 'Top Tier' employees in their field, setting an example others should strive to emulate.

Since I was there last year, things at this vision center has plummeted. Two years in a row they messed up my glasses and they had to be redone. I had a 11AM appointment for today. They canceled my appointment, because I did not confirm. Problem is they never called or texted. They agreed to do my exam putting me on standby, with no estimated time. When I asked, they avoided an appropriate answer. After 30 minutes I left. I going to schedule my exam at the South Dothan Center. Take my warning, avoid this Wal-Mart at all costs until they clean up the whole Wal-Mart and get new proactive management.

The staff was amazing.There was a nice selection of glasses at a really good price. My husband shopped there, as well, and got bifocals at a great price compared to a online store. Very happy with my experience. Definitely recommend.

During this time of Covid, I was the only patient at the time, and the staff was friendly and made me feel welcome (as this was my first visit at this location). Dr. Hilversum was thorough, caring, and knowledgeable; and she explained things about my vision (particularly about contacts) in a way that no one else had done before. Overall, I was happy with my experience, and I will definitely return.

Wasted time taking off work for them to tell me that they don’t take my insurance. They said they took all VSP plans when booking the appointment and asked for date of birth and social to confirm my insurance. Your staff needs to do a better job at confirming insurances and what y’all take before you waste people’s time and gas.