One of the WORST customer service experiences! I initially called a few days in a row and no one ever answered. I finally went up there and there were two staff members in store and one customer. No one acknowledged me for 20 minutes and when they did I told them I was looking to set up an eye exam for my son. She said the doctor wasn't in and wouldn't be in until Monday. I told her again ok well I'm looking to set up an eye exam for my son can we please do that. Arms crossed with attitude and all she said she couldn't do that. She didn't offer any other info as to when I could schedule it or how. Body language told me she wasn't willing to help me. Pure waist of time and will definitely not be back nor recommend.
About
Walmart Vision Center is an eye doctor and optical shop in Lubbock, Texas, located at 11415 Quaker Ave. Eye exams and an optical dispensary are both on site, so you can have your eyes checked and pick out frames in one visit. The practice is in network with 4 vision plans, including Humana. Walk-ins are accepted. Call (806) 392-9612 to confirm hours and coverage before you visit.
- Listing type
- Optical · Optometrist
- Address
-
11415 Quaker Ave
Lubbock, TX 79423-7693
Get Directions - Phone
- (806) 392-9612
- Languages spoken
- —
- Walk-ins
- Accepted
Insurance accepted
Services offered
Services not listed are not offered at this location.
Frame brands carried
On the map
Hours
Hours not published — call ahead.
Currently closed. Times shown in America/Chicago. Holiday hours may differ.
Reviews on Google 50
Rachel provided excellent customer service while helping me with my glasses. Isabella also provided great customer service with answering all my insurance questions. Thank you both!! See you again next year!!
Rachel Avila was very patient and kind when assisting me with my glasses. She went above and beyond providing excellent service.
This is a review of Rusty and his crew. First off, let me tell you 3 years ago Rusty did a special order for me. They are red and blue lens safety glasses. They're absolutely original and have been dearly loved. So when it was time to get new glasses, I came back to Rusty and his crew. (Who might I add work flawlessly together showing true teamwork) The reason is that you just can't find this type of customer service anywhere. This time, he was able to get me three (3) pairs of glasses, and then the next day, my wife got two (2) pairs of glasses. For the cost of what it was going to be for my wife to get one (1) pair at the posh eye glass place (who keep telling my wife she needed to pick more "feminine glasses" Oh and they just so happened to be the more expensive pair for her COMMISSION!!, but enough about the other terrible places) This is for Rusty and a true loyalty he inspires in his customers, I mean, I don't even show my barber this type of loyalty, and I've been going to him for years. Also. Rusty doesn't even work on COMMISSION! He wouldn't even take a tip, even when i said "oh what would happen if some just happen to abandon Krispy Kreme donuts, right outside of your place, he straight up said "we would have to throw them away" Talk about integrity! Who says no to thank you, donuts! (BTW walmart you need to change that policy, when somebody goes above and beyond their job they need to have a good reward, and I wanted to come from me, because don't know if I can trust walmart higher-ups to do it) Anyway, 10 out of 10 will never go anywhere else for Eyewear A true thank you to Rusty and his team, I appreciate ya for taking care of us
This experience was super special! Ms Rachel Avila is 5-Star. She made the experience pleasant and simple! THANK YOU⚡️⚡️
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