Walmart Visioncenter

My son stopped by to adjust his glasses, and he had a wonderful experience. He was greeted by Aura and she re-adjusted both his regular glasses and his sunglasses. She was kind, friendly, and she even made sure his lens were perfectly cleaned. Any time we have a problem with our glasses, we will be coming back here. Thank you so much.

I went in today Friday, 17th I got 2 pair of prescription glasses from them one of them were super lose so I went to get them fix so they could fit me better but the young lady there made them worst on my drive back home this happened, my glass leg little fell off idk if she didn’t screw them properly or what but smh what I do now ? Literally only had them for a month quality has gone down the drain with you guys I’ve always gotten my glasses here but this might be the last time

Very bad attitude from the people who serve me. The doctor was nice the day of the exam, but this second time, "maybe she was a little tired." Those who served me next door, I went to buy a month's supply of contact lenses, and the woman only wanted to sell me six months. She was so insistent that I ordered my lenses online, which was cheaper, and left.

The phone customer service was polite and helpful, with appointment availability. However, when I arrived at the facility, there was no one at the front window. If staff members are away, especially for lunch, there should be a clear sign posted and the window should be closed to avoid confusion. The staff on the eyewear side eventually explained their absence, which I appreciated, but the lack of communication was frustrating. No lunch sign, no staff in sight—this is not something I’ve encountered at other Walmart Vision Centers, and it's not acceptable. After telling them I waited for about an hour there were no apologies or sense of care. I will add that Dr. Glen was good at what she does. Also, be aware that while the front desk staff may speak English, you may hear Spanish spoken while in front of you. If that makes you uncomfortable, consider it. The glasses department has good customer service skills. Also, on the bright side, this is good for Spanish speakers. The sales department has an associate named Lola who speaks Kreyol and Spanish. She was great. She works with Nicolas. They are both professionals, who are, kind, and patient. If it were just their department this would have been a 5/5.

My mom and I went to pick out new frames for my glasses at Walmart with David Blake for the 2nd time, about 5 months ago (unfortunately I forgot to write the review, but better late than never). David has always been so helpful, patient, and always provides the best option for the customer. He deserves more than just 5 stars on google maps! 10/10 customer service.