Walmart Visioncenter

Bought glasses from these people less than a year ago now the lenses are getting blurry and cloudy-. When I called in she “oh we can order you more lenses”— I’m like why? It will just repeat itself. And I paid for protection on scratches and lenses. Never again.

Michelle the manager was fantastic! Made me feel comfortable. She took her time and didn’t rush. She even helped me pick out my glasses even though I had a questionable pair already. Top notch The only part I didn’t like the lady who checked me in was rude and made me pay before I was seen. I made a joke and she stated I can go somewhere else if I don’t want the exam there very rude. Michelle made up the difference and apologized and was helpful

The doctor is great, but the rest of the place is a dumpster fire. I showed up to pick up my glasses, and they couldn't find them. It turns out that at some point, someone changed the last name on my file. I have no idea why, of whom. After sitting there having one woman act like I was SOL, another woman came over and searched the computer using my phone number and found them. They also had the wrong name down on my prescription. When I asked for a new copy, with the correct name, the woman just scratched the name out and wrote overtop of it.

McMurray does not listen. Wrote incorrect prescription for both glasses and lenses. I have never had an issue with having my prescription adjusted for my SLIGHT astigmatism. I have had blurry vision since receiving the product. I was not given a contact lens fitting even though I have never used contacts for astigmatism and stated as much during my exam. 300 dollars wasted on unusable products. While waiting for assistance, several people jumped in front of me and i w Now I am being charged a co-pay where my plan explicitly states there are no co-pays 5 months later. I have submitted a formal complaint via their web corporate feedback form as there is no main customer service line available and even the AI service agent was unable to provide any information for reaching a human. After staying on hold for 40 minutes, I was told that they will not reverse the charges and continue to send bills. It is highly advisable to find a different location for your vision care.

The entire staff and Dr McMurray were so kind and accommodating to me and my 10 year old. Excellent service and Im very grateful for how accommodating they were.