Walmart Visioncenter

Do not use these people! I have went here for years because the Dr. has been good with my prescriptions, but never again. My wife and I have been trying to get an appointment for us and our daughter for 2 months. We finally get an appointment for April in March because we kept being told they don’t have the schedule yet. My wife gets a call confirming our appointments the day before. I had to call that evening and cancel our daughters and even quoted the time of the appointment, nothing was said. I took off work early to go in and we are told that our appointments are not for that time and that the Dr. is gone already, that our times were wrong. I told them I called the day before and that we went over the time and that nothing was said then. Very disappointed in this place. You just lost our entire families business.

Went to pick up my glasses, and they were closed. Their sign said they close at 6. It was 5:50 and all the doors were locked and down, it is a Wednesday so they should be open until 6. Even though the hours on Google say 7. Regardless they closed early and inconvenienced me. Now I have to come back another day.

I was referred to Walmart vision by a dear friend Jessica H. I brought my daughter in for a routine eye appointment to get some new glasses. The staff was absolutely amazing. Very friendly and personable. We walked in as customers and walked out feeling like friends. ❤️

Laura here is not friendly, is unprofessional. When my daughter and I first came she was arguing with another associate and it made us feel very uncomfortable. I should have left then but I said to myself perhaps she’s just tired and overworked, it’s early. I then called back to see about getting the details for my prescription and she immediately began talking and telling me she couldn’t give me any information, she refused to fax it to my work place (a doctors office) and stated it probably wasn’t even in my chart. She then called me back with the information to my prescription since it was in my chart (I was previously told it would be) but she complained about how she’s the only one working and then said she wasn’t trying to “go against me” (I guess she picked up on her aggressive over talking of me) and I finally had enough and stated, “yes ma’m you are.” She jumped straight to telling me her manager will be back in an hour and I can talk to them. wow. I’d probably just avoid this place if I were you... sometimes paying a little more for quality care is worth it! I guess I have to talk to the manager who might tell me what my prescription is.. that I paid for.. and still can’t receive.

Charged my elderly parent $60 for a rejection to get new glasses bc cataracts had worsened. Dr. Hallie Henderson referred to a specific eye surgeon without giving a reason for that choice, such as reputation or success rate. When I called THE SAME DAY, hours later, the clerk was not professional, acted as if the doctor's motive should not be questioned, said I was unable to speak with Dr. H, and was told she would not be available for six days, and made no offer to have her return my call, and acted care-less. So without doc to explain the referral, I changed to a cataract surgeon with whom I had some familiarity. This could have been avoided had they looked at my parent's file when I called months before to inform of issues with aging, bc the cataracts had already been detected and they had not informed a family member or requested one to accompany the patient.