Walmart Visioncenter

Had a strained eye that gave me double vision for 2 weeks before I booked and went to Walmart for an eye exam. I was told everything looks good with my eyes, I asked if the double vision will go away and was told no it's not going away and I will have to wear glasses. I asked if she was sure and she said it's been 2 weeks so it's just a part of aging. Well a few days after my exam the double vision went away...my eye finally healed. I called back a few days ago, less than 30 days from the original eye exam to request an updated eye exam since I no longer have double vision but was told I have to pay for that. I thought they have a 90 day guarantee to change prescriptions? It's a danger to tell someone their double vision won't go away.... I see online double vision can last up to a few months for more severe cases. If she didn't know what was going on she should have advised me to see a specialist and they should honor their policy of a second updated eye exam if that's truly their policy. I'm in my 50s totally healthy and don't take any medications... Had headaches after the strain which should be a sign in my opinion that it wasn't totally healed and more rest and healing was on the way. Thankfully my eyesight is back to normal but I have to wait a whole year for another eye exam to be covered by my insurance to get another prescription.

I had extremely well experience with Jennifer. She explained all my benefits in detail and easier manner so I can understand it well. She went above and beyond to make sure I get my glasses with best price and they fit well. She explained what other benefits and discounts I can get if I order second pair. Greatly appreciated her service. Keep up the great work. Thank you !

👎👎👎 It's the worst place to get your glasses made. Bad service, I ordered progressive lenses with anti-reflective, I didn't pay the guarantee, I didn't have more money, what could go wrong if I'm careful with my lenses, because just after spending two months and not having the guarantee, the anti-reflective that they used on my lenses was damaged. damage, everything started to scratch. They do not respond because it is not in their policy to assume after the warranty expires 😠 and that is fine but getting damaged just after three months is for me the worst, there is no quality in those glasses that charged $110 each and $100 for the frame apart. , I threw $300 in the trash because of these people, and their manager was also not kind at any time.

Jen took amazing care of me, told me all the available deals, quickly ordered my contacts, and super friendly. My appointment was quick and efficient. Definitely coming back.

I had a terrible experience with Jen! I went in for an eye exam, and instead of offering professional advice or reassurance, she told me that my prescription was “so bad” and that I’d probably need eye surgery. Talk about an unnecessary and rude comment! No compassion, no attempt to explain things in a way that was helpful or reassuring. She completely lacked customer service skills and made me feel more anxious than when I walked in. If you want to feel like a patient, not a problem, avoid Jen at all costs!