Walmart Visioncenter

Horrible location. Stopped by due to my insurance recommending this spot. The front desk clerk and the manager are both clueless and lazy! They were sitting down and gossiping rather than helping customers.. They have no idea what they're doing. They kept proceeding to tell me that they don't accept my insurance. I told both of them that yes it is accepted, as it's listed online and also I spoke to a representative with my insurance company. They then said oh "Well we do accept your insurance, but not your plan" How does that even make sense when there is only 1 type of insurance with my plan. I called my insurance plan again to double check, the representative again told me that I was covered and the location should accept my insurance. Therefore, I tried calling them this time with the insurance agent on the phone and the lazy front desk lady picked up and said 1 minute and proceeded to have us wait for close to twenty minutes in which I decided to hang up and go somewhere else after that. This place is useless and if corporate is seeing this, they should reevaluate their customer service training. No one has a clue what they are doing!

Debbie was so friendly and helpful. She talked me through everything that I needed to know about getting my first progressives. She was even friendly when I realized that Walmart didn’t take my insurance. I didn’t feel judged. 🙏🏻

I called ahead to make an appointment to get an eye exam for contact lenses. I was told to come at 5pm and that it was a walk-in. I arrived at 4:50pm. Around 5pm, a staff member said that I came too late because the optometrist was leaving at 5pm. She added that I should’ve called prior to coming. I told her that I did call and was told to come in at 5pm. At that point, another staff member said, “she did call and we did tell her to come at 5. the doctor just doesn’t want to see her.” I didn’t bother arguing. Even if the doctor saw me, I really didn’t want someone who did not want to see me (and upset) examining my eyes. Very disappointed.

I took my 5 years old daughter today and it was a wonderful experience, Dr. Diana Espaillat was so kind and thoughtful, she explained every steps of the exams to my daughter and made her feel safe that she even let the Dr put drops in her eyes without any objections.

I went in for an eye exam. It was the most fun & informative eye exam I ever had. Optometrist Dr. Diana Espaillat & her staff are caring and go above and beyond to make patients feel comfortable and informed. Highly Recommended!