Walnut Optometric Care Ca - Topanga

What is up with the staff? The doctor was cool as for everyone else... I came in asking for a cup of water cause I walked from the repair shop and they sent me to the pretzel spot outside. Valid maybe they don’t have a water fountain. Also, no smile just “we’ll be right with you.” Then the moment I had with them as in confirming my appointment. They didn’t ask me how my day was just “what’s your name? Ok your checked in.” Alright cool. After the exam… it was time to get the lenses and frames. The Customer service rep did not go over what my insurance covered, go over options, nothing! I mean wanted transitions and I went with brown cause that’s what I’m used to however when we went to the register… they had a box of different transition lenses with Colors I have not seen and I went with a different color. If I didn’t want the frames that I chose as bad as I wanted them I would have definitely walked out. I know you guys can do better. Peace!

Loved my experience with this location! Just walked in on a weekend, Stephanie was very professional and patient, made it work to accommodate my appointment for the same day. I recommend this location! Will definitely come back here again!

My appointment was for 10:15 AM but I arrived when they opened at 10:00 so that I could fill out the necessary forms. No one greeted me, nor did I ever receive a hello. Instead, the employee handed me a clipboard and told me to fill it out. At 10:20 I asked the employee if the wait would be much longer. His reply was just “Any minute.” At 10:30 I asked again and he was clearly angry that I was bothering him. In his defense, he was busy fixing his hair and cracking his neck. I share this not because of the wait, it wasn’t a major problem, I share this because he was rude and as a paying customer, I did not deserve to be treated with such disdain. I was finally seen and the optometrist was wonderful. He gets 5 stars from me! After the exam I went to the front desk and the employee tried to charge me $39 for an extra exam I did not have. He insisted that I had to pay. I told him I didn’t have the extra exam and I refused to pay. He finally went to the doctor who confirmed I did not have the procedure. No apology, no thank you. No more Lens Crafters.

Jenny Park O.D. was very friendly and kind. I was satisfied the results of eye exam and ordered lenses for my sunglasses.

Thank you Dr. PARK for being thorough, efficient and also your emails after the appointment, helping me get documentation.