Absolutely the worst experience I’ve had with any eyeglass place!! Scheduled an appointment for my son for contacts and glasses! They could’ve put is info in the system because why, I have zero clue , the worker put it in under her account! He went for his appointment that was for both!! Had his appointment which was about 45 minutes late! When we left we asked for the script, said they would email, guess what never received!! Called a couple days later, STILL NO SCRIPT!! Mind you told them we were going on vacation!! Called today spoke to a rude lady on the phone, said there was nothing in the system, like he was never there! Connected with the manager, he then said they will send right over!! Received a call from the Optician, she stated she couldn’t send it to us? Wait what?? We paid $100 for this visit and still no script, proceeded to call us back and said that they didn’t do a contact lens exam, again WAIT WHAT? I explained to her what we were told and all she could say was I’m sorry! That’s no excuse for a business! Poor business manager even though they are new should have their crap together and be worried about satisfying the clients!!!I asked for my money back but oh they had to go because they were closing, NO YOU HANDLE YOUR CUSTOMER not do a hand off to another manager!! I highly recommend to stay away and find another place to go!! I will call my lawyer even over 100, it will be more when I’m done!!
