Walter Hathaway OD, FAAO

This office is great, unless you have an astigmatism. I have had a slight astigmatism since I was a teenager, which has gotten worse with age. The doc wasn’t really equipped to handle prescribing contacts for people with astigmatisms. When I first started going here, it was great. As the astigmatism worsened, the doc couldn’t test my eyes properly or give me the correct prescription, so my contacts stopped helping with my vision. The best the doc could do was increase the prescription for my eye without the astigmatism. When I told him I was getting a headache from having one eye with clear vision from the new contacts and one with blurry vision, he said I was a “head case”. I ended up finding a different eye doctor, who was able prescribe contacts that actually work.

My client and I have been trying for months to schedule a vision appointment for her and her children. Every single time we called, we confirmed that this office accepts Medicaid. They repeatedly told us they did. We were also instructed to call back on the first of every month to try to get an appointment. We did exactly that—twice—with no appointment available. Then we were told to call back on the 8th. Today we set aside time once again, called as instructed, and were suddenly told they don’t accept Medicaid at all. This is after months of being assured they did. It’s extremely frustrating, a complete waste of time, and unacceptable for a provider that is still listed on the Medicaid provider list. I have documentation showing they previously confirmed Medicaid acceptance, so this isn’t a misunderstanding. I will not be recommending this office to anyone in the Tallahassee area, and I will also be notifying Medicaid so they can be removed from the provider list.

The Doctor himself is amazing as well as the male staff members are very courteous as well. However the older Caucasian lady is very rude and nasty. She needs an adjustment.... from observation her attitude tends to rub off on her male co-signer at the front desk. I have already started looking for a different provider. I don't understand you never know what the next person is going through. Even if she just sweetened up just a little bit I really don't think that she realizes the impact she could possibly have on others and maybe even herself. Take care for now! All with ❤️

The front desk staff was professional, not too friendly because they seem to be extremely busy. Dr Hatsway's assistant was professional, through, and seemed to be concerned but extremely careful during the exam. Dr. Hathaway gave me my devastating results, I was in terrible distraught to not be able to get glasses prescribed because I need to be seen by a specialist first. Although my results were not as I expected I still feel like my overall results were professional, explained what the exam showed and was explained thoroughly about the findings. I will recommend Dr. Hathaway's office for eye examines. Glasses and contacts however I am a bit concerned and overwelmed at this point I was very pleased with this group of optomitry. I highly recommend this optometrist they are profession. Respectful and overall very helpful and I'm glad I chose them for their services. On a scale of 1 to 10 I would rate them a 9 rating not the highest rating but as close as I could to perfect because somewhere somehow I'm sure I missed something but it's a great choice for your exams and basic eye needs because if needed they will refer you to a specialist for more complex vision needs.

Dr. Hathaway has been me and my children's eye doctor since they first needed glasses(probably 5 years old) lol... now, my youngest is 25 and oldest is 28 and they continue to see him.