Warby Parker-2nd & Pch

The customer service from Tania at the store was amazing. She took so much time trying to see if we can use our vision plan. She was very patient and guided my husband and I in our selections and explained the options thoroughly. The prices are also reasonable and a good selection of frames. I highly recommend Warby Parker 2nd & PCH!

I had a great experience at the Warby Parker 2nd and PCH location. The sales associate was so sweet and brought out coloring pages and crayons for my toddlers so that I could browse in peace. I really appreciated how efficient everything was. It was such a quick and seamless experience to find a great pair of frames. Would highly recommend their services.

I came in today determined to finally get new glasses — no appointment, no plan, just pure motivation to stop putting it off. As soon as I walked in, I made eye contact with Tanya, and she made the entire process so smooth from that moment on. I showed her pictures of the glasses I wanted, and she quickly went to grab them for me without hesitation. I was doing my best to explain what I was looking for, and she immediately pulled out her notepad and pen, writing things down and visually showing me what she meant as she explained. That meant a lot to me. She found the exact pair I had in mind, but then casually pulled another pair that wasn’t even on my radar. And wow — I’m so glad she did. I usually stick to basic colors, but this pair was a muted green — subtle, not too bold, just enough to feel different. I fell in love with how it looked on me. It felt like the new style I didn’t know I needed. She even helped me secure a comprehensive exam appointment the same day with Dr. Tran. After roaming around the plaza for a bit, I came back right on time. Dr. Tran was incredibly sweet and accommodating. She never made me feel like I was overthinking my questions. Instead, she explained everything clearly and visually, which I truly appreciate as someone who processes things by picturing them in my head. She made it all feel easy — and honestly, made adulting feel a little less overwhelming. After the exam, I was introduced to Will, who helped me with the transaction. He explained the insurance and shipping process thoroughly and was patient when I had follow-up questions. Everything felt clear and straightforward. By the time I walked out of Warby Parker, I was smiling — proud of myself for coming in alone and finally accomplishing something I’d been putting off for so long. The entire team made the experience empowering, smooth, and even enjoyable. Thank you, Tanya (I hope I spelled your name correctly!), Dr. Tran, and Will for making this such a positive experience. I truly appreciate you all.

I love the glasses quality and the variety of styles available. The service was excellent. I ordered my glasses in person and they arrived by mail in just under two weeks. No adjustments or corrections were needed, my vision was great immediately. My prescription was for computer glasses and they work and fit exactly as the salesperson promised. This was an amazing experience online, in-store, and with the stylish glasses product.

5/20 10:30 a.m Had a great experience. The guy who helped me was really nice, informative, and genuinely helpful throughout the whole process. He took the time to explain the glasses and options clearly without making me feel rushed. Overall, very positive customer service experience. If in the future I need Google XR glasses I will surely visit this location.