Warby Parker Pencil Room

I had a great experience with both the eye doctor and the sales staff at Warby Parker Pencil Room. I was able to get an appointment quickly which was a big help since I wanted a spare set of glasses to take on some shortly upcoming travel. I felt that I received a thorough and professional eye exam. Although I have been a Warby Parker customer for a few years, this was my first exam at a Warby Parker store. The sales staff were professional and they quickly completed my order and optimized my use of my insurance benefits. The glasses arrived on time for me to take on my trip. I will be back next year!

I interacted with 3 different employees while picking out my news glasses. Each employee was friendly, knowledgeable, and seemed genuinely happy to be helping. The store was packed, and for good reason - tons of eyewear options and great staff- who wouldn't want to buy from Warny Parket??

The staffs were friendly, wide selections (trendy and traditional). Didn't feel rushed or judged when trying many pairs and taking my time ( almost an hour). Very supportive and broke down prices for me after my insurance coverage. Like the style and extra wide option I got. Highly recommend if your insurance covers! I got my glasses with blue light with the $95 frame for $30 only after insurance.

10/10! Danny and Dr. Todd are very friendly, considerate, accommodating, nice, communicative, passionate, polite, non-judgmental, and very knowledgeable. Speaking as a woman and a POC I would highly recommend people to come here for the excellently great professional customer service! I have been to many places that are very unfriendly and give bare-minimum passive-aggressive service but this place is not one of them. They notice when you come up to the door and ask how they can help you in the most friendly tone. They make you feel welcomed and they dont rush you or pressure you. The eye exam went very smoothly and I bought glasses afterwards. I had two types of glasses that I saw at a different store that I wanted to try on (the two glasses weren’t out in the store display) and they went to try to find them in the back for me (successfully found both of them)(Ive been to many stores that act like its an inconvenience for me to ask a yes or no question. The people at this store went above and beyond comparatively to my regular store experiences). Also, while I was there, they noticed someone coming up to the door in a wheelchair and stopped what they were doing to instantly help hold the door open and start providing their service. This place is 10/10!

Dr. Tony is amazing, and all of the staff are very helpful and friendly. I bought a pair of glasses here and found my new favorite pair. The service was excellent, and they offer many benefits that made me feel confident and secure with my choice.