Warby Parker-Walt Whitman

I was so happy to receive this survey from your company because, immediately after walking out of the store, my husband and I looked at each other and said what an incredible salesperson the young woman who helped me was. Please forgive me for not remembering her name, because she truly deserves to be recognized. She should be the face of your company! She was incredibly knowledgeable, informative, and genuinely helpful. I especially appreciated how honest she was—she offered constructive feedback rather than simply trying to make a sale, which made me trust her recommendations even more. Her knowledge went well beyond the products themselves. She was completely familiar with your policies, insurance details, and the entire purchasing process, and she explained everything clearly and confidently. It is rare to walk away from a shopping experience feeling this impressed by the person who assisted you, but both my husband and I did. She is an absolute asset to your company and deserves to be recognized for the exceptional experience she provides to her customers.

I was referred to Parker WARBY by my ophthalmologist to have new prescription glasses made at more reasonable costs. The selection of frames was extensive. The customer care provided was excellent and the costs were very reasonable. I have not received my glasses yet but I am hopeful the final product will match the service I received today. There is a 30 day money back policy.

I decided it was time for new glasses and I also needed an eye exam. I was greated immediately when I walked in and after trying a few frames, the associate said that I should look at frames for a small face. I was brought to another section, and within 5 minutes found 2 pairs of glasses that I loved. I asked if there were any open appointments for an eye exam, and luckily there was. I was checked in, examined and the entire process, from walking into the store to the checkout was just about an hour. Best experience I've had buying glasses and having an eye exam. Thank you to all who helped me today!

I'm very disappointed with my experiences at Warby Parker. I needed new glasses, as my old Warby Parker glasses -- that I liked very much -- expired as my eyes degraded. So I scheduled an appointment. My eyes were examined by someone I'd describe as jittery and scattered. She kept pushing a cornea map for $39.00. Anyway, she wrote a prescription, and I awaited my glasses. When they arrived, they were unwearable. I couldn't see anything. I brought them in, and they re-examined my eyes. I had a new optician who asked questions and performed tests the first one failed to do, including a test for close reading. Given that my lenses are progressives and that I read a lot, that seems important. Anyway, she compared her script with the previous one and concluded the first person entered the script numbers incorrectly. So, my second pair of of glasses arrived and they were crooked. I needed to hike them up on a thicker part of my head (not my ears) to hold them straight. I returned to Warby Parker to get them adjusted. The person who offered to help me did not have a professional self-presentation. He also refused to listen to me, as he removed the glasses from my head and began bending them all about. He put them back on my head and asked me how they looked. Well, they didn't sit level on my ears. I replied, "They look all marked up by your finger prints." He gave me a look and cleaned them off. I told him I'd try them out around the mall and come back. Instead, I walked over to Lenscrafters where an optician asked me what the problem was, read the measurements, asked if I had progressives, went in the back for ten minutes and returned with my glasses in a condition that settled properly on my ears. My experiences with Warby Parker this time around has me wondering which private equity firm is trashing it. It is unlikely that I will return.

Really impressed. Walking into a crowded store, wasn’t swamped with over selling floor team. Was acknowledged quickly and offered appointment and insurance checked within 5 minutes of walking in and browsing. Very very impressive. Dr and Tech delivered perfect blend of professional(but conversational) and quick (but not rushed) and walked through all the details and use of machines well. Back on the floor I had the picked out frames ready for fitting .. and clean and concise walk though of covered (and out of network!) costs. Clocked waiting for 3:30 appt in 30 minutes!