Well-Edge Vision

Been going to PV off Bulverde/HEB for 3 years or so now and seeing Dr Elledge. He’s been great to work with as he proactively advise me on my eye health and potential solutions/options. The staff is great as they call and reminds in of upcoming appts. They don’t just rely on technology/email/texts to automate their work. I appreciate their attention to customer service. They are easy to work with insurance. They handle and advise me on my options. They don’t push for upselling.

I had an excellent experience at this Pearle Vision Bulverde office. The service was outstanding—everyone in the office was friendly and welcoming. I appreciated that I didn’t have to wait long before being called in for my appointment. The Doctor Lorena Gonzalez took the time to explain everything in detail and was very patient, answering all my questions thoroughly. I also loved how easy it was to pick out my new glasses, and they had them ready for me to take home the same day within minutes. Highly recommend!

I had such a wonderful experience at Pearle Vision! The team took so much time helping me pick out my Silhouette frames and never once made me feel rushed. Meighan was incredibly knowledgeable about Silhouette frames and knew all the different combinations to help make them perfect for me! Josie was also so patient, helpful, and genuinely cared about making sure I found the right pair. Everyone was so kind and professional throughout the entire process. I really appreciated the attention and care they gave me — customer service like that is hard to find these days. Highly recommend!

First, I was very pleased with the eye exam. Dr. Wells was great. However, the script did not include the Pupil distance. Most all my past exams anywhere it was documented with the prescription. That was not the case today. I asked the sales person what that measurement was. BTW, PD Pupil distance is measured by that device that looks like a hand held binoculars. Her reply was, its free if you purchase glasses. If not, its another $25.00. Be real here, your telling me that was no part of the exam. That to me is plain nonsense, not to mention crooked business. Anyway, she got an attitude, oh well. So, be sure to get what you expect. Clearly, that did not happen.

I had a really frustrating experience at Pearle Vision. I went in expecting a routine contact lens exam and was never informed that I was being given a premium contact exam that would cost extra. At no point during the appointment did anyone explain the additional fee or ask if I wanted to proceed with an upgraded exam. Only when it was time to check out did I find out I was being charged for this “premium” service. Being surprised with unexpected charges at the end of a visit is unacceptable and feels misleading. Patients should be clearly informed of costs before services are performed so they can make an informed decision. Transparency matters, especially when it comes to healthcare and out-of-pocket expenses. Because of this experience, I won’t be returning and would encourage others to ask detailed pricing questions upfront.