West Point Optical

I booked a routine eye exam because this office accepts EyeMed. I never asked for a diabetic eye exam. During my appointment I mentioned that I have Type 1 diabetes, and without explaining anything, they billed the visit through my medical insurance instead of my vision insurance. Nobody told me they were changing the type of exam, what it would cost, or gave me the option to decide before moving forward. I only found out after I received the bill. When I called to ask why, I was told I couldn’t have a regular eye exam because I’m diabetic, but nobody could clearly explain why or help me understand the billing. Instead, I felt like I was just being pushed aside. What’s the point of paying for vision insurance if I’m not even allowed to use it for a routine eye exam? The lack of communication and transparency was extremely disappointing. I won’t be coming back.. Ever.. OHHHH. One thing that really rubbed me the wrong way was seeing a sign at the front desk offering a discount for a review. That completely undermines the credibility of the ratings. It makes it hard to trust the reviews when people are being rewarded for leaving perfect scores. Between that and being blindsided by my bill, the whole experience felt dishonest.

Trash service, price gouging, don't even THINK about going here. I'm out my insurance for exam and glasses/contacts, and I paid out of pocket $170. Now I have a pair of glasses I can 't use, I never bought contacts because they don't have the Acuvue Oasis trials on hand which I've been wearing for 20 years. Worst customer service, so awkward, limited products. Wish I didn't waste $500+ of my money. My wife liked a designer frame they had, they wanted $850+ for the frame + lenses, we bought the frame online and went to Costco for lens, same exact frame+lenses for $380 after tax. My biggest mistake was trying a "local" shop when we moved. Do yourself a favor and go to Costco instead, they have fair pricing, double the product selection, and you can get your money back if you aren't satisfied. All of the reviews have their generic response copy paste which demonstrates how they don't care. "Thank you for taking the time to leave an honest review, we appreciate the feedback. We are glad to hear that overall, you were satisfied with your visit."

I LOVE the staff here I went in for a contact prescriptions a bit scared as I’ve never worn them. However, I watched a few videos on how to take them in and out just so I can be prepared. They explained to me what the process is and the time it takes to get my contacts. After trial and error I finally got them in and out. They had me experimenting with different methods until I found the one that worked best for me. They were amazing teachers and didn’t make me feel rushed or pressured into getting it right the first time. I understand they can’t physically put my contact in and have to make sure I know how to safely get them in and out so I did appreciate the extra time and care put into my service. Overall I had the best experience here and would definitely come back and recommend this location to all my friends. The dr at this location was very efficient and explained everything going on In my eyes. I did the extra testing which turned out to be worth it and it’s a really cool experience. OVERALL 10/10 and i can’t wait to get my new contacts.

Excellent service from the moment I arrived to the conclusion of my appointment! The front desk team and physician provided thorough explanations and addressed all of my questions with patience and clarity. All concerns, from interpreting scans to reviewing my insurance coverage, were handled with confidence and professionalism. Overall, a very positive experience. I would highly recommend this practice to loved ones, and look forward to returning :)

HORRIBLE customer service. My husband went here for an eye exam and they literally spent 10 min with him then had him purchase $250 worth of contacts. This was about 45 days ago. He was a new customer and paid out of pocket for everything. He just called to say that his eyesight is worse with these contacts. They said he’d not only have to pay for another exam but they couldn’t refund or exchange the contacts. He’s only worn one pair! Why wouldn’t they give him a test pair before having him purchase them? Good news he rescheduled with LENS CRAFTERS and they’ll make it right. DO NOT go to this location.