I left this eye doctor’s office feeling incredibly disappointed. The African American woman with glasses at the reception desk was one of the most unwelcoming people I’ve ever encountered. I watched several elderly patients, some clearly confused or needing assistance get treated with rude, dismissive attitudes. Instead of offering patience or basic courtesy, this woman rushed them, spoke curtly, and acted as though their questions were an inconvenience. It was uncomfortable to witness, and it made me question how she treats anyone who needs a little extra help or compassion. Professionalism and kindness should be the bare minimum in a medical setting, especially one serving older adults. Unfortunately, she fell far short. The staff in the medical rooms were very nice and considerate.
