Wolfe Clinic

I felt that Zach did an excellent job with the work up - very thorough and explained things well. Dr Mason was also pleasant and brought up things I never thought about. All the staff were efficient and pleasant. It was a very busy day with a lot of people but everyone was kind and pleasant and I never felt that anyone was rushing me through.

My vision examination at Wolfe Eye Clinic was completed in a timely, exemplary manner. It is easy to see why the clinic is always busy. The clinic provides quality care. Two vision assistants completed vision tests in a timely fashion and demonstrated professionalism during all testing. I enjoyed meeting Dr. Mason's nurse after the two vision tests were completed. She makes a patient feel at ease during the examinaton. I am fortunate to have Dr. Mason as my opthamologist. It is a good practice to see an opthamlogist, especially as we age, as healthy eyes are so important.

The eye appointment was great, no problems. The problem happened when getting glasses. I repeatedly asked the person who was taking my glasses order if the transition lenses were covered by my insurance, at the time I was unemployed and didn't have the money for extras. She assured me, repeatedly that it was. Two months later, I get a bill from them to pay the balance that insurance didn't cover. So now I am paying money from more important things to pay for an extra that I was told was covered. So, that will be the last time I get my glasses prescription at their office. If they had been honest with me I would have just gotten the bifocals. This was my first experience getting glasses. It will be the last time I get them there.

Appointment times are a joke. I was not seen by the Dr until well over an 1-1/2 hours after my scheduled appointment. I was informed by staff they routinely ran 1 to 1-1/2 hours past appointments. Totally unacceptable. Staff did not notify patients of delays and older patients were noted sitting alone in examination rooms. One year ago appointments were honored very closely to scheduled appointment times. Very disgusted with staff and the organization for terrible customer service.

Staff at the clinic are super friendly and kind. From the front desk to the medical teams to the providers and optical, they will always make you feel welcome