Dr Cole is a specialist in his field. I am thankful for his expertise in providing service to my family, however he is very rushed and speeds through appointments. The billing dept is pure junk. So many issues, it makes it not worth it to go there. Issues like, telling us an exam will cost us 70-80 out of pocket with insurance and then 10 months later sending us a bill for close to 300 for the exam. 10 months later. Issues like telling us our appts will cost 45 dollars at the beginning, and then after 2 months of weekly sessions saying oops it was supposed to be 70 and then surprise billing you for the difference. When I called insurance they confirmed that they called to verify if the code was covered and if we needed prior authorization but never once asked any questions as to the amount we would owe per session. The insurance agent stated “I have no idea how they determine what you would be responsible to pay, so I would be very careful agreeing to any dollar amount because they probably quote low to get you in and then later bill for more.” They charge you for your session when you arrive and bill insurance later so you have no idea that it isn’t actually covered how they present it in your payment contract. Issues like us submitting payment through our HSA and them saying within days (when the process takes a couple weeks) that they didn’t get the HSA check and having us have to make unnecessary phone calls to the HSA. There’s been a lot of issues with billing. Issues that are sketchy and it’s not worth his expertise in the field to have to go through the billing dept especially when Dr Cole is rushed and can’t spend time with you to explain things in a way you understand because he is so rushed and busy. They also comment on reviews and say to reach out to the manager, but they don’t ever respond to you when you reach out. Look them up on the BBB. Rated an F for not responding to complaints. Their billing practices are beyond shady.
