20-20now

I went in to get two pairs of glasses, one tinted and one standard. There was a slight mix up at the lab and the frame i had chosen got mixed up but when i brought this up to the associate Angel S. She made sure to get everything sorted out and had them remade properly for me and mailed them out to me since i live out of town. I will definitely be coming here again in the future when the time comes for me to get new glasses again

Dr. Hicks is incredibly knowledgeable and kind. This was my first time there and I loved how much information she gave me about my exam and that she showed pictures from the exam and took the time to explain what everything was. The other ladies in the office were amazing as well! They were quick to help and just as knowledgeable! I will be going here from now on. ♥️

Been wearing progressives for years. I wanted to try a line bifocal. So I got those and a new pair of progressives. The progressives are not cut right. The top is blurry.. cant see far through them. Called them two days later. Less than helpful. Tried to wear them.. two weeks. Took them in today. They acted like im stupid because the line bifocal pair... That my brain can't differentiate. Im like look. I been wearing progressives for years. The line bifocal is for evening TV and are not the issue. I can see far out of the top of the bifocal. I can see far out of my old prescriptions, and I cant put of this new one ! But they don't care. Girl checked um. Say theyre cut how the DR. prescribed. And how would I know different? Right? I know different because THESE LENSES ARE THICK AND NOT GROUND CORRECTLY AT THE TOP. I CANT SEE FAR WITH THEM. Don't be patronizing idiots. Never will go back and I thought with the new DR things might be better. Ill pay 300 dollars for another pair not made there from the new prescription and ill lay odds I can see far with them without the eye strain. And. The other girl there dismissed me from her station as I was gathering my things to move anyway.. she says go sit over there. Well duh. What do u think I was doing.

Great experience. Fast, efficient and helpful. Angel got me set up with the frames I wanted with lens that don’t look like coke bottles and I can actually see out of correctly! Thank you Angel!

I left my glasses their to get the scratches taken out and or replaced, they said about a week. I went in 2 weeks later no one was out front I had to go find someone to help me. They could not find my glasses. When they did find them they were still on the little box they put them in and lied to me about when they got them. The older lady threw away the paper they fill out for them I pulled it out of the trash. The manager then called me 3 days later told me the warranty was up now and they would have to charge me for the repair. They sat in their store for 2 weeks never got sent off and they just wanted to argue with me about it. I showed them their own document with the date on it and the manager just told me that their are other eye glass stores all over the western slope. I already travel 2 hrs from utah to go to these guys and it seems they dont care. I actually have all this documented