Really shocked by my whole experience here… the office itself is extremely dusty and dirty (food crumbs in lots of places you wouldn’t expect, no wipe down of the equipment I put my face against, dust balls all over) and the person who worked with me the entire time did not introduce himself at all, but did the entire appointment. I’m assuming he was a tech? He sat me down for the initial testing at the machine and did not tell me anything about it - truly just sat me down, told me where to put my chin, and then walked away. While the machine was doing its thing, I was confused about when it was over and surprised by things like a puff of air in my eye. I was then brought into the exam room and the same person did one more test and then analyzed my glasses. Then, the tech walked out and said the call would start soon. All of a sudden there was ringing and an ophthalmologist popped up on the screen in front of me. She said she reviewed the test results, but due to my nearsightedness, would need to see more of my eye to be sure things were healthy. The appointment as a whole did not feel thorough, clean/sanitary, or transparent. I was only asked about whether I was happy with my current contacts, not about any eye symptoms/discomfort, how I use my glasses/contacts, etc. I will be making another appointment elsewhere and will definitely not return.
