The first appointments I made with them for my two sons needed to be confirmed so they told me they’d call me back. They never did and with that when I called to reschedule they told me they had mistakenly input the wrong number. Okay no huge deal but the second time after confirming the appointments are scheduled they call me one- two days later to reschedule. I work, I was not able to listen to that message. So I show up day of and the front desk receptionist and she then informed me that she had called about the reschedule. I let her know that it was awful considering this is the second time I had needed to reschedule. She was very rude stating she “did her part” and that she left me a message. It’s not just about the rescheduling once but twice? And now I would need to schedule a third appointment if I want my children to be seen.she did provide me with some helpful information letting me know you don’t necessarily need the physical right away to start school which was nice. ( the only nice interaction) the school I was trying to take my son to had requested that I get that completed in advance. I will not be returning with my kids. The light was off when I walked in as well. Just not a friendly or pleasant experience at all.
