My first few visits were okay. The staff weren’t very approachable, but I understood they were busy with a lot of patients. While the dentist was good with kids, I was concerned that he rarely checked my daughter’s teeth thoroughly. Almost every visit, I was told she had no cavities, but then one day, they suddenly claimed she needed extensive treatment. On the day of her scheduled treatment, my husband naturally asked multiple questions as a concerned parent. The staff didn't like this and refused service—but only after keeping my daughter on laughing gas for a little over an hour. I was incredibly upset by her poor experience and felt helpless. I called the office to report my concerns, but they dismissed me, saying they would get back to me. It has been over five months and I have yet to hear back. We switched dental offices immediately after this. I normally choose businesses based on reviews, and I am highly disappointed because their high rating feels like false advertising. We did not have a good experience.
