I wish I could give negative stars.
During two separate visits for my niece, who recently suffered a stroke and is now dealing with speech, physical, and cognitive challenges - Dr. Pandya has demonstrated a lack of professionalism.
During our first visit in May 8, 2025 we were made to wait an hour and a half past the scheduled appointment time. Due to the extended delay, I had to step outside to make an important phone call, as the office has no cellular reception and declined to provide Wi-Fi access. When I returned, Dr. Pandya was speaking with my niece. My niece politely asked Dr. Pandya to explain to me what had been discussed. Dr. Pandya responded, “You should have been in here.” I replied that I had waited an hour and a half and had only stepped out briefly.
At that point, we had exited the exam room into a public common area, where Dr. Pandya, in front of other patients and staff, stated that such a long wait time was “normal.” I expressed that this indicated a scheduling issue. She then said, “If you don’t like it, take her somewhere else,” and added that she was a surgeon and sometimes emergencies occur.
Despite this disrespectful exchange, I chose to remain calm out of consideration for my niece, who suffers from anxiety, depression, and the emotional toll of her recent stroke. Her next appointment was scheduled for May 29, which took place today.
During today’s visit, may 29, 2025 Dr. Pandya demonstrated further unprofessionalism. Upon entering the exam room, she acted as though I were not present. She directed all communication solely to my niece, ignoring me entirely. She positioned her chair directly in front of me with her back turned, which was totally disrespectful and inappropriate.
After the appointment, I requested an after-visit summary from her assistant and the front desk staff. I asked specifically to review the medications previously prescribed and their dosages. Both staff members appeared confused and were unable to provide this basic information. Dr. Pandya then came out and claimed that she had not prescribed the medication my niece was taking, only eye drops from today’s visit. Still, no documentation or clear summary was given regarding the medications, treatment plan, or visit details.
This entire experience has been deeply upsetting and completely unacceptable. Dr. Pandya’s conduct — including public dismissal, failure to communicate appropriately, disregard for a caregiver’s role, and refusal to provide necessary medical documentation — falls well below the standard of care and professionalism expected in a medical setting, especially when dealing with a vulnerable patient.
Patients and their families deserve respectful, transparent, and compassionate care.
