Abba Eye Care

I had a scheduled appointment on 6/16 at 8:30 am. I showed up at 8:15. When the receptionist asked why I was there, I told her I had an appointment. She quickly told me that I had no appointment scheduled! I showed her my phone which clearly showed I had confirmed my appointment with the thank you from ABBA for my confirmation. The receptionist then told me that someone must have cancelled my appointment without notifying me. I spent over an hour driving for my appointment for nothing, then to drive the same distance home with no eye exam. When I asked the office manager about the situation, she did not have a reason for the error. This leads me to believe that the office staff at ABBA eye care on Nevada needs to have more training. I have been a customer of this store for over 5 years only to be treated this way. I will bring my eyeballs to a more reputable clinic.

Biggest negative of Abba eye care is that once you make an appointment and it gets close, you are bombarded by texts wanting you to confirm your appointment. Each text gets more pushy and the final one is actually threatening. “If you don’t confirm we will cancel your appointment”’ I don’t respond well to threats from my eye care provider. I have never NOT kept an appointment. I was told during my appointment that I would get an email survey and could voice my concerns in that way, but I did not get one. This happened last year too. Seriously thinking of changing eye care providers for this reason. The doc told me right away he could not help with my “scheduling “ concern, even tho I did not even mention it to him and didn’t expect him to fix it. The woman who checked me in said they get many no shows, that is why they send so many reminders. But I am not one of those no-shows.

I have been a patient of Dr. Oberbreckling’s for years- he gets to the point, answers all of my questions, addresses any concerns I might have-even related to budget friendly alternatives and offers great recommendations for over the counter remedies for eyes. He also caught some degeneration that was occurring and has continued to monitor it even after my 3 year gap of missing my eye exams. I highly recommend him.

Really awful customer service experience. Wanted to buy frames and lenses but couldn’t bring myself to spend the money here. Two stars still because they have an awesome selection of frames.

Went here last year to get an updated prescription for contacts and glasses was not listened to, prescription was wrong, and ended up with an incorrect diagnosis from Dr. O. Dr. O is a egotistical and should not be in a medical professional position. I've been in toric lens contacts for 25 years and Dr. O argued with me the three different times I saw him that the reason I was seeing double images and my prescription seemed to change in the last year was because I've never been in toric lenses and have an astigmatism. I corrected him each time and even brought my current prescription boxes from AirOptix plus which clearly state on the top "for astigmatism", I've been in Biofinity Toric and Acuvue Oasys for Astigmatism. But we digress. Dr. O disregarded my proof and continued with his know it all attitude. Over the course of the next 6 months I went in for 5-6 times to adjust my glasses all the while stating each time that my contact prescription is still double image. My glasses were creating a fun house effect and were wildly disorienting. I was told repeatedly my eyes need time to adjust. Finally on the fourth/fifth appointment they adjusted my glasses to pin point a specific area that I have to look out of and Dr. O finally agreed to check my prescription again. Once again I was told it was because I wasn't in toric lenses.... At this point I've been in toric lenses that HE prescribed for 6 months. I decided to be an advocate for my own health and decided to book an appointment with an ophthalmologist. I told him my symptoms were double image, my prescriptions were changing despite being similar for 10 years at that point, and something seemed off (same thing I told Dr. O). He immediately told me those symptoms sound like keratoconus, he then proceeded to do a topography map and found I have moderate keratoconus in both eyes. This is a medical condition that requires hard scleral lenses to be custom fit. This is not a fitting that Abba can do, actually very few optometrist can. I would have never trusted Abba with this fitting anyway. After all this I cannot recommend Abba for anything. The constant run around and refusing to help was appalling, especially when you are asking for help. They try and scam you out of so much money when ordering contacts. I did my due diligence and found my exact contacts on 1-800-contacts for half of what they wanted to charge me at Abba and when I showed Brittany she instantly dropped the price to match, but said I had to come pick them up or pay shipping. I showed her 1-800-contacts would deliver to my door for free, so she added free delivery. Please do yourself the favor of going anywhere else in the Springs or at the very least challenge them on their diagnosis and their pricing.