Acadiana Vision Care & Optical

My family has been seeing Dr. Luu for about 5 years, and we couldn't be happier. He is always professional, thorough, and takes the time to answer any questions. My daughters and I have had great experiences every visit. The front office staff has always been helpful, courteous, and welcoming as well. Highly recommend!

Dr. Luu recommended Optilight treatment for my dry eyes during my checkup in December 2024. He said he performs four 15-minute treatments (1 every 2 weeks), and the cost is $1200, which is not covered by insurance. It is supposed to eliminate the need for daily prescription drops. My first treatment was on 05/18/25, and I paid $1200 in full. Virginia, a staff member, applied a numbing agent to my face in the lobby and said we had to wait for “the room” to become available. She said Dr. Luu can perform the treatments, but she is trained and handles them for him. I was a little apprehensive, but I allowed her to do the treatments. The first one went well, but everything went downhill after that. I arrived for the second appointment on 06/11/25, and Virginia was not there, and I was told Dr. Luu could not perform the treatments. They did not call to tell me ahead of time. After setting other appointments, I was called many times to move appointments around to the point that it was 3 weeks between treatments. I insisted Dr. Luu call me, which he did. He apologized and said he would address this because his office manager should have made him aware of the issues I was having. Since getting my $1200 back was not an option, Virginia and I agreed to begin fresh with the first treatment beginning on 07/08/25. I was still being treated in the lobby and now waiting 1-1.5 hours for the “treatment room”. During this time, the machine was malfunctioning, and she had to keep making adjustments to “trick”the machine. Equipment maintenance is not a priority here either. When my husband and I had a regular eye check, the eye pressure gauges did not work. Same with their office computers. The only time I was the cause of a delay was on 08/18/25; my eyes were inflamed and burning terribly. I asked Virginia to have Dr. Luu check my eyes because I did not think I should have treatment that day. He checked my eyes and agreed that no treatment should be performed that day. He prescribed Prednisone drops to reduce inflammation. Of course, I was charged for an office visit but just trying to get these final treatments completed. My LAST appointment 09/08/25 at 3:30 p.m. was cancelled by Dr. Luu’s office when they called me at 1:17 p.m. that day! I was upset & asked if Dr. Luu could possibly handle it & was told I would have to wait for hours because he was busy. Rescheduled for 09/11/25 @ 10:30 a.m. No one apologized when I arrived & at this point I did not care. I just wanted to end this nightmare. I did not have to wait as long in the lobby for “the room” but I had a HORRIBLE EXPERIENCE & WILL NEVER RETURN. My face was burning during the treatment & when Virginia finished, I had SEVERE PAIN in my right eye & I could not open it. I told Virginia to get Dr. Luu ASAP. He came into the room & after I could finally open my eye he applied some prednisone drops to both eyes. I told him the entire experience has been AWFUL & like a nightmare since 05/28/25. He said he was sorry & to return in 1 month to check my eyes. There is no way I will return & allow them to mistreat me again. I left there crying in pain. Dr. Luu obviously does not have an office manager & staff he can depend on. It would serve him well to invest in his equipment. I omitted other details due to the length of this review. I am waiting to see a specialist to check my eyes & am continuing to use the daily eye drops prior to ever receiving any treatments.

My daughter had an eye injury and they immediately said to just come over and they fit us in without waiting more than 15 mins. So appreciative. Amazing care. We definitely won’t be going anywhere else.

I’ve always had good experiences here. I just recently came to get contacts and the entire staff was so nice and made me feel so comfortable, I was scared at first and they have me the confidence to start wearing contacts again! The Doctor offered to sit with me and practice taking them in and out, and even though I didn’t do that it was still very nice of him to offer! Best place!

Dr Lou was very kind and had a gentle approach with my kids. Additionally, the office manager Angelle is the kindest most helpful person l've ever come across. As long as Angelle is here, that's where I'II be!!