Accuvision Eye Care

This has been the most frustrating experience ever. I had an exam in early July. The front desk was not very friendly, just handed me a clipboard and shut the window. I filled out my paperwork and turned it in. Waited patiently until they called me back. The tech was nicer. She did the tests and got me set up for the dr. Dr. Logan came in and rushed through the visit skipping over things that all of my previous providers did. Then argued with me over the fact that the glasses on my face were progressives. She didn’t think they were. So she wrote the prescription for single vision. I go and get the glasses made and they are of course wrong. So I come back to get the prescription adjusted and she just hands me a card to read and says I’ll add 1.25 and sends me out. I go out to have the glasses corrected which leads to a 2 week ordeal with EyeMart but that’s for a different review. Now after paying way more than I should’ve and missing several hours of work dealing with all of this, I am realizing that the add she put on is wrong. Because they aren’t working and looking back at my previous prescription it was higher. Also, I did the mandatory retinal imaging to which she says nothing is wrong only to find out that something she should have seen from that testing was not diagnosed or even looked into. I am beyond frustrated, irritated, and what makes it worse is I’m going to have to come back to let her correct it again next week and hope that EyeMart will fix the glasses again without finding more charges to add on. I do not trust the work of Dr. Logan. I do not recommend Accuvision. I do not recommend EyeMart at this point either. I am so sick of taking time off work to come in to this place. All to still not be able to see and be over $300 in with no results. If I could refund the glasses and the exam and go somewhere else I absolutely would. This was a horrible decision from the start. Once I am done with this last adjustment I am done with BOTH Accuvision and EyeMart!

Wow- should have read the reviews before booking. I had a bad experience as well. I arrived on time and sit for 45 minutes afterwards. I then went to the desk to let them know they should have relayed this info prior to allowing me to sit for that long. An eye appointment should be quick in and out. I would recommend to this office to stop over booking to get better custom service. I did not get seen at this office due to the delay.

I wish I had taken down names, but I was so frustrated and it was somewhat surreal. To have followed their process 100% book online….schedule the time that works for you Saturday afternoon works beautifully. I work during the week. I planned my whole day around this eye appointment. I arrive 15 minutes prior to the eye appointment and was told they were closing. I had a 430 appointment and they were supposed to close at five. But I was rudely told by the little blonde girl that there were no appointments after 330 today. ????? I left As I assumed that, perhaps I was confused maybe I I came to the wrong eye doctor. I stepped outside to check my emails. Nope I was at the right address. The eye doctor that I had even confirmed via email. I Went back inside and confronted the front desk very nicely and she said very rudely. What is your name and I told her my name and she said I called you this morning and left you a voicemail to tell you that we didn’t have a 430 Did you book this online because online always messes up and you shouldn’t be booking it online To say, I was flabbergasted to say that this was disgusting to say that she is obviously in the wrong profession would be an understatement I don’t have any voicemails so she’s also a liar and not only is she rude but she lies to your face. How do you treat people like this? Why is this allowed? I was not in the wrong at all …..she did say as I was leaving. call me Monday and I’ll try to squeeze you in. Don’t do me a favor. I made the appointment on Saturday because that’s when I was available. I will find another eye doctor next week. Not only have you lost me but you have lost all my family and friends that would’ve come to your service. M I see why you have a 3.6 and it just got lower!!!! If you are thinking of using Eyemart in front they are wonderful but if you’re gonna use their optometrist in back in rock hill by Lowe’s run as fast as you can, unless you’d like to be treated rudely, but I don’t think anyone does…. horrible horrible experience.

We had a scheduled appointment for 3:30 one day. When we arrived, there was no doctor on site, we were told they had left for the day. We received 0 communication and we were not told that the appointment needed to be rescheduled. Absolutely would give this place 0 stars if possible.

They were extremely backed up, and my partner's appointment for a Lasik follow-up was not even in the system. We were told they were an hour and a half behind. Come to find out the doctor we were there to see "didn't work there" and the receptionist acted like our doctor didn't work there. We've had appointments with Dr. Paul Lutrell before at that location. We were then told that we couldn't be seen at all. While waiting, we discovered that people waiting were having their appointments cancelled over email and the office was only going to see 10 people and 30 people were scheduled for that day. The receptionist was rude, dismissive, and gaslighting patients. Absolutely unacceptable.