Acuity Eye Group

I had cataract surgery, and got new glasses in January 2025. My insurance covered it all, but I got a bill from them, which I paid. Come to find out that everything was covered by my insurance. I have been trying for 3 months to get my refund back. Told the check was in the mail, nothing came. Now I have obtained a lawyer to help me. Very, disappointed in them. Don't let them do something like this to you!

I had a 12:30pm appointment. Check in by 12:25. Wait in the lobby for thirty minutes as I see late check-ins go ahead of me. Eventually just asked for my appointment to be canceled. Was really looking forward to receiving Dr. Kim’s help today; unfortunately, I won’t be able to. I hadn’t even been processed to go back yet.

Acuity Eye Group: Dr. Richard Kim The staff here is kind, professional, and empathetic. The office is clean, organized, and welcoming. I genuinely appreciate the front desk and tech team for being attentive and courteous during both of my visits. That said, I’ve now been referred here twice for persistent dry eye symptoms, and both times I’ve left feeling disappointed. At my first appointment, Dr. Kim performed a dilation and a basic ink test, but ultimately offered no diagnosis or treatment just a recommendation to use warm compresses. No prescriptions, no discussion of long-term dry eye management, and no real follow-up plan. At my second visit, things were worse. I came in with swelling and discomfort, and even showed photo documentation of how the issue had flared up, including visible surface changes on my eye. Again, the only advice given was “keep doing warm compresses.” No ink test, no slit lamp exam, no tear film evaluation, and no consideration of my dry eye concerns despite me clearly requesting help. When I asked for guidance or possible treatment options, he responded with, “What do you want me to do?” That was disheartening to hear from a specialist. To make it more frustrating, I had to take time off work for the appointment, and for the second time, I left without any clear plan, treatment, or feeling that my concerns were taken seriously. I filed a formal grievance with my insurer because this level of care didn’t meet reasonable expectations for an ophthalmology visit, especially when dealing with chronic eye irritation and visible inflammation. This office has great support staff, but I sincerely hope the provider reconsiders how he approaches patient engagement and dry eye care in the future.

Dr. Chawla and his staff made our first visit such an enjoyable experience. From the reception staff to the initial prep and finally being shown in to meet Dr Chawla they were all very respectful upbeat and caring. Definitely referrring this clinic to our friends and family.

Not a great place for eye pain and floater diagnosis, and I don't recommend this place for actual eye problems. I have eye pain and eye floaters which is cause by some damage or nerve damage in my eye, or hard retina detection, and I do get black imprints that mimics my iris and see some sort of black orb imprint when shaking my head or look around closely in a focused manner. This is a serious problem and Doctor Chawla ignored it... after some tests and dilating my eyes, he told me saying there is no retina problems like damage and it's just Dry Eyes, but it's not. I know it's some eye problem with this eye pain and floaters, like some eye nerve damage or something and I seriously need to see a genuine caring ophmatologist about my eye pain problem who can talk more about my eye pain and floater problems with my left eye.. Someone has left a negative review here saying a similar related issue to my experience and they were told that there was nothing wrong with their eye, when there clearly was. Please look into another ophmatologist who can find out the problem, like West Coast Eye Institute or California Retina Consultants. I have possible Optic Neuropathy or Optic Neuritis.