Acuity Eyecare

The staff was great! Melissa dealt with my group well, who were a bit impatient guided us to Avatar brewing. Was a hit! 8f need eye wear or help with eye care check them out they have a lovely office, spacious & clean! Thank you Melissa! I made home safely! Rose Riggan ❤️

I had an outstanding experience at this eye care office from start to finish. The staff was incredibly welcoming, professional, and efficient—they made the entire process smooth and stress-free. From check-in to the exam, everything was handled with care and attention to detail. The doctor took the time to thoroughly explain each step of the exam and answered all of my questions without rushing. I really appreciated how they made sure I understood my eye health and vision needs. It’s clear they genuinely care about their patients, not just getting people in and out. The office itself is clean, modern, and well-organized, which added to the overall positive experience. The selection of frames was also great, with plenty of stylish and affordable options to choose from. The team helped me find the perfect pair without any pressure. If you’re looking for a trustworthy, friendly, and knowledgeable eye care provider, I highly recommend this office. I’ll definitely be coming back for all my future eye care needs!

Routine Eye Exam- I’ve been seeing Dr. K since 2019. Have always been pleased with her calm bedside manner and patience. I’ve never felt rushed and she thoroughly explains her findings making sure to ask if I have any questions along the way. The staff is always helpful as well.

One of the most unprofessional experiences I’ve had from a receptionist. I called to order my contacts and prescription. This experience was met with a couple of minor mistakes from the receptionist who then instead of simply correcting them failed to do her job. I went over pricing with Crystal R who initially said my total after my benefits and rebate would be $30. We talked about what a good price that was. Well it was her mistake because when I went to pay and she actually rung it all up my total would have been $100 more. I told her well that changes things and to go ahead and email me my prescription and I will call back after I shopped around a bit. It was fine, people make math mistakes - not something to shame someone for it. So then she sends me my prescription to the email address I just gave her and spelled out. I say hmmm I didn’t receive it and asked her to spell the email she sent it to. She had missed a letter, but still no big deal. She sends again, I wait for about 45 seconds - still no email. My name is spelled a little more funky than normal so this happens sometimes. I ask her to spell out the email again because maybe she missed a letter somewhere else again and that is the normal next step you would think a human would do. This is where I thought the hidden cameras were going to come out and tell me I got punked. She refused to spell it out to me again. No joke. She said my email which is my name, middle initial, and last name. I was like oh umm no can you spell it (obviously wanting to make sure it wasn’t a spelling error again) She said no, she wasn’t going to spell out the email. That at this point it was an IT issue and she knew it was correct and she was going to send a message to IT. Ummm excuse all of me? It could very well have been a simple spelling error - especially since it was before. Not shaming anyone for spelling something wrong but she took this so personally in the weirdest way. I tried to reason with her that this could simply be the case and if she could spell the email she sent it to. She refused again! I literally felt like I was in the twilight zone that this lady refused to do her job to correct a potential error that no one was shaming her for. Then I asked for her managers name and she proceeded to give it but then say she was sick and her throat hurt. Ok… why didn’t you mention that before? She made me so uncomfortable and as I was explaining the situation she interrupted me and dismissed me. Mind blown that this is the kind of service I got just trying to get my prescription that I paid for.

The entire staff here is wonderful! Dr. Kekahuna is very friendly and knowledgeable as well. Overall it was a very pleasant experience, I would definitely recommend!