Advanced Eye Care Center

If you're going to try to schedule an appointment here, DON'T request an appointment on-line. I scheduled an appointment in January, received a confirmation that they had received my request, and today (in March)..."I don't see an appointment for you today." Why even go to the effort of creating an on-line appointment service, if you are going to simply ignore (ex-) customers who attempt to use it? The fact that in almost TWO MONTHS between attempting to schedule an appointment and today, not a single employee made any effort to tell me that you couldn't schedule me on the requested day and time is exceptionally poor customer service. I'll find someone else who actually WANTS my business...hopefully before my last pair of contact lenses wear out.

I have been a patient at Advance Eye Center for some time, but the customer service has progressively worsened. Phone calls routinely go unanswered, and promised callbacks never happen. On Thursday, January 29th, I requested that the owner contact me directly. That request was ignored. At one point, I was physically outside the office while calling and observed the receptionist ignoring incoming calls. During my follow-up visit, when I asked why I had not received a call back, the receptionist smirked and dismissively stated, “Well, she’s over there,” rather than addressing the concern professionally. When I finally spoke with the owner, the interaction felt insincere and dismissive, with excuses offered instead of accountability. To make matters worse, at the end of my visit, I was refused further care and told it was due to a billing issue that had never been clearly communicated to me prior to my previous visit. Being denied care after raising legitimate concerns, without transparency or prior notice, was extremely disappointing and unprofessional. Patients deserve respect, communication, and honesty—none of which were demonstrated during this experience.

I highly recommend this facility for its exemplary service, characterized by thoroughness, kindness, and professionalism from both the staff and the doctor. Their personable nature and willingness to engage in open communication made it easy to pose any questions I had. They demonstrated exceptional patience and understanding in addressing my child's needs, especially when she felt apprehensive about receiving eye drops and that contributed to make a more positive experience throughout the appointment. Furthermore, they communicated clearly regarding options for glasses, pricing for additional services, and were prompt in their follow-up when our order was ready. Thank you again!

Worse experience ever!! Came inside with a really bad eye irritation ,they sent me to another doctor without even take a look of my eye. Then Sent me to the fort Pierce office driving by myself and asked me to be there by 3 pm when it was around 2:50 pm.not humanity at all,not compasión even though I was bagging to be seeing in pain!! Please look for doctors that are really engaged with their Carrer,not the money! We need love in this humanity !!🥲

Very organized eye spa and great doctor and very friendly and knowledgeable associates would recommend highly