I wanted to share my experience so others can make an informed decision before choosing this location. One technician was friendly and helped me choose frames, but my overall experience quickly declined. The eye exam felt confusing because the machine displayed what appeared to be three choices while I was told there were only two. Afterward, another technician told me my eyes were “narrow” and suggested I might need to see a specialist, but no doctor spoke with me to explain these findings, which caused unnecessary anxiety. When I picked up my glasses, one lens had a visible defect that could be seen and felt. I was told it was “glue,” but it remained after they tried cleaning it. The prescription also felt far too strong, and I was told to give it time to adjust. Concerned, I visited my long-time eye doctor for a second opinion. After a thorough dilated exam, he confirmed the prescription from Stanton Optical was too strong and that there was no concerning issue with my eyes requiring treatment. I returned to request a refund, but I was told refunds were only allowed within 24 hours, even though the company’s website advertises a 30-day satisfaction guarantee. I was promised a call from a manager that never came. On my final visit, I received conflicting information about who had authority to issue a refund, and I left without a resolution. My concerns are not just about the glasses. They involve an inaccurate prescription, alarming medical statements that were never explained by a doctor, conflicting information about company policy, poor communication, and a lack of accountability. I’m grateful I sought a second opinion, but this experience caused unnecessary stress and confusion.
