I’m extremely disappointed with my experience here. I initially had a great impression of the office. The optometrist was very thorough, took his time with my exam, explained everything clearly, and I genuinely thought he was great. Unfortunately, everything involving my glasses afterward was a completely different experience. I brought in a pair of Ray-Ban frames that I had worn for almost four years to have new prescription lenses put in. The frames were still in decent condition and fit me perfectly. About a month later, I received them back and the new lenses somehow had more scratches than my four-year-old lenses. I called and was polite about the issue and had my 18-year-old sister drop them off for me. The employee she dealt with was extremely rude to her, raised her voice, and blamed us for the damage. After several more weeks and multiple calls, including times when they didn’t seem to know where my glasses even were, I finally got them back again. Now the frame is bowed outward and no longer fits my head correctly, and there are small cracks/chips in the lenses that were absolutely not there before. At this point, I put them back in the case and will be going somewhere else. I rely on my glasses every day for medical school, so being without a properly fitting pair for this long has been incredibly frustrating. I really liked the doctor, but the handling of my glasses, communication, and treatment of my younger sister were unacceptable.
