Advanced Eyecare An Optometric Corporation

After more than four years as a client, I have unfortunately decided to take my business elsewhere. Over the years, I have noticed the customer service at the front desk decline significantly. After reading other reviews, it appears I am not the only patient who has experienced what I would describe as rude and unprofessional interactions. I have been seeing Dr. Thacker since 2021, and I want to acknowledge that he has always been thorough, respectful, and professional during my appointments. I sincerely hope he has the opportunity to read and consider this feedback. My primary concern is with the handling of my eyeglass frames. On two separate occasions, the lab has damaged my frames while replacing lenses. The first incident occurred several years ago, and the office took responsibility and covered the damage. Unfortunately, it happened again. Most recently, I had an appointment on May 20 and left my frames to have new prescription lenses installed. I later received a call from the front desk informing me that my frames had been broken and that the office would not cover the damage because they were my own frames. While I understand there may be policies regarding customer-owned frames, the damage occurred due to an error on the office’s side, not mine. Furthermore, I was never informed at the time of drop-off that I would be responsible if the frames were damaged. Had this been clearly communicated, I could have made a more informed decision and prepared accordingly. To try to resolve the matter, I called the office again on June 8 at approximately 9:55 a.m. and asked to speak with Dr. Thacker. I was told, in what I felt was a dismissive and rude manner, that I could not speak with him directly. I then requested that he return my call when available. During that conversation, I was told that I had already signed paperwork and that the policy had been explained to me when I dropped off my frames. However, I do not recall being informed that the office would not take responsibility if my frames were damaged due to handling during the lens replacement process. This experience, combined with the ongoing customer service issues, has left me disappointed and unable to continue as a patient. As a result, I will be taking my business elsewhere, along with my family members’ business. I also intend to share my experience through reviews so that other patients can make informed decisions based on the level of service they may receive

I had a very disappointing experience with these eye doctor's office.I have contacted them multiple times requesting that my eye health records be transferred or sent to me by email,but the front desk has been extremely rude and unhelpful. Everytime i called I was given the same excuses and told that my records would be sent,but still have not received them.I should not have to keep calling repeatedly just to get access to my own medical records. The lack of communication ,professionalism,and customer service has been extremely frustrating.I hope the office improves the way they treat patients and handles important record requests. I was also disappointed by the attitude and lack of assistance I received from the front desk staff.Their communication was not helpful or professional,which made an already frustrating situation even more difficult. I hope management takes this feedback seriously and works to improve both communication and customer service.Based on my experience I would not recommend this office.

Fantastic eye Dr. Very thorough. Has the latest equipment. Would highly recommend them. A very nice update on my last visit to Advanced Eyecare!

I would give zero stars if I could. I went to this clinic with my two young children, and unfortunately, one of them began crying my 1 year old. something any parent knows can happen. Instead of showing any empathy or professionalism, both the staff and the doctor treated us with open hostility. The doctor told us to leave the office entirely because of my child and suggested we wait in 97 degree heat with no concern for the children’s safety or comfort. Not only was this unbelievably unprofessional, but it was also inhumane. There was no apology, no effort to de-escalate the situation, and no understanding whatsoever. The staff were just as rude—full of attitude and clearly lacking any training in how to deal with real people, let alone families. I've never felt so disrespected in a medical setting. If you have children or expect basic human decency, do yourself a favor and avoid this place at all costs. I would never recommend this office to anyone.

The dr is very nice but the staffs are rude. I was on the phone with them and they said bye before I could ask all my questions. I would not recommend anyone to go there honestly.