Advanced Vision

Unfortunately my good experience with the Doctor and getting glasses was ruined when my frame broke. Less than 6 months after getting my glasses the frame for the right lense broke. I went back to AVC and was told that the frame was covered by warranty but I would have to pay $25.00, Which would not have been a problem, however they didn't have the frame in stock and would check their other stores. Within a hour of getting home I got a call to say that no store had the frame and it had been discontinued. My option was to pay for another frame. My response was if the frame was under warranty and now discontinued why couldn't I get another frame. I was told it had to be the same frame. I went back the following day with a old frame to find out how much it would cost to have my prescription lenses put in I was told $265.00 and I would have to sign a disclaimer that they would not be responsible if my frame got damaged. I then asked for a copy of my prescription. Just to let advanced vision know I got my prescription in my frames for $50.00 and I didn't have to wait 3 weeks or sign a disclaimer. I won't be back!

Does not deserve a star. Very rude, not helpful or knowledgeable. Waiting time seems like forever. Hot sitting inside. And some women that works there is LOUD when she talks.

Went in for an appt yesterday and the girl at the front desk was so sweet and attentive she had an answer for every question I had it was a joy to have her take care of me I will def be back for another visit

I will never return to this place ever again. I was there for my kid's annual appointment and although the eye doctor was great, the person who deals with you getting your glasses was very rude and unprofessional. I understand she was telling me they have a policy that they will not give you the glasses your insurance pays for unless you buy some special lens but I feel that this policy is in order for them to pocket money. My son's prescription glasses are very thick and there was no reason to purchase polycarbonate lenses nor did I even want polycarbonate. I was purchasing contact lenses from them therefore the glasses were just for emergency use. I was going to get whatever the insurance paid for but unfortunately I was told that if I did not Fork up the money for the extra lenses that I will not be able to get the glasses so I said no problem let me have my prescription I will go somewhere else. Now I will get my contact lenses and glasses somewhere else. This is not the way you treat people. This place will be out of business if they continue to treat customers this way. Do not force someone to buy extra stuff that we do not want!!! Now they lost the sale of the contact lenses, 2 pairs of glasses and also my business!!! To the girl who works their you need to find a new job!! Ps didn't you read what I said this is not has primary glasses he wears contact lenses 99.99 percent of the time as for me not finding a place I found a place the same day and already ordered him some glasses they will be in in a few weeks

Ever had any problems quick service