I did not get the opportunity to visit the dental side, we only visited the vision half. I cannot help but feel disappointed in my experience. We were referred here from the pediatrics. The staff was dismissive, and suggested that the pediatricians don’t know what they are doing most of the time. However, I knew that was not the case here. For a place that is advertised for children, perhaps training employees how to work with children may help. I could feel the annoyance and lack of patience in the room. I want to be understanding- but if you don’t know how to work or talk to children, why are you working in a pediatric office? I find that important in this field of work. It felt like adult specialist miserable helping their distracted child clients. We use Vaughn dentistry and they are insanely professional, patient, know how to work with children, know what they can get done and what they can’t get done and find ways to get things done because they are skilled and specialize working with clients at young ages. That was my expectation. When looking at glasses, it was “oh yeah, they are all mixed”. We picked out a pair and “those are way to big”. Well could you give us a number on the glasses we need to be looking for? A fit? Anything useful? Maybe some organization of the shelf, place them by size? Two stars because we got what we needed, and that was what mattered- but next year we will search for something more kid friendly- despite this being pediatric work ……
